住宿方回覆: Dear Valued Guest,Thank you for choosing Aston Inn Jemursari Surabaya and for taking the time to share your experience with us. We are delighted to hear that you found our hotel to be of great value and that you enjoyed your stay with us. Your kind words about our pricing and overall quality are greatly appreciated.We are thrilled to know that you would recommend our hotel to your friends, and we look forward to welcoming you back on your next visit. Should you need any assistance in the future, please do not hesitate to contact us.Thank you once again for your wonderful feedback.Warm regards,Bayu UtomoFront Office Manager
訪客用戶
豪華房
入住於 2024 年 9 月
商務出差
21 則評論
1.2/5
發布於 2024 年 10 月 9 日
非常垃圾,靠近清真寺,半夜開始喇叭,沒辦法睡覺,床單不乾淨,不建議入住,體驗感非常差
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the cleanliness of the bed linens and the noise disturbance from nearby surroundings.At Aston Inn Jemursari, we strive to provide a comfortable and pleasant environment for all our guests, and we regret that we did not meet your expectations on this occasion. Your comments have been shared with our housekeeping and management teams to ensure that necessary improvements are made.We understand that the call to prayer from the nearby mosque may have impacted your stay, and we are sorry for any discomfort this caused. We will continue to seek ways to enhance the overall guest experience and minimize any disruptions where possible.We hope to have the opportunity to serve you again in the future and provide a much-improved experience.Warmest regards,Bayu UtomoFront Office Manager
訪客用戶
豪華房
入住於 2024 年 7 月
獨自出遊
16 則評論
5.0/5
超棒
發布於 2024 年 8 月 25 日
前台跟後廚的工作人員都非常熱情,不辭辛苦的幫我聯繫去Brom的導遊
住宿方回覆: Dear Valued Guest,Thank you for your kind words and for choosing to stay with us at Aston Inn Jemursari Surabaya. We are delighted to hear that our front desk and kitchen staff were able to assist you with such enthusiasm and dedication. It is always our priority to ensure our guests have a pleasant and comfortable stay, and we are glad we could help arrange your tour to Bromo.We truly appreciate your feedback and look forward to welcoming you back on your next visit to Surabaya.Warm regards,Bayu UtomoFront Office Manager
訪客用戶
豪華房
入住於 2024 年 9 月
商務出差
15 則評論
5.0/5
超棒
發布於 2024 年 11 月 16 日
酒店乾淨衞生,每次去泗水都入住這家。推薦
住宿方回覆: Dear Mr/Ms.Thank you so much for taking the time to share your wonderful experience at ASTON Inn Jemursari! We are thrilled to hear that you had such a fantastic stay with us. It's delightful to know that you found our accommodations comfortable and our staff welcoming. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we're thrilled that we could exceed your expectations. Your kind words about our facilities and amenities truly warm our hearts. We're glad that you enjoyed them and that they added to the overall enjoyment of your stay. We appreciate your recommendation and are honored to have had the opportunity to host you. Should your travels bring you back to Jemursari, we would be delighted to welcome you back for another memorable stay. Once again, thank you for choosing ASTON Inn Jemursari. We hope to have the pleasure of hosting you again soon! Warm regards, Aston Inn Jemursari
住宿方回覆: Kepada Tamu Yang Terhormat, Terimakasih atas kunjungan nya di ASTON Inn Jemursari Surabaya dan telah memberikan ulasan kepada kami. Masukan dan saran dari Anda akan menjadikan prioritas perbaikan bagi kami kedepan nya. Kami menunggu kunjungan Anda selanjutnya. Terimakasih dan sukses selalu untuk Anda. Salam, Aston Inn Jemursari
訪客用戶
高級客房
入住於 2024 年 9 月
與好友旅遊
2 則評論
1.1/5
發布於 2024 年 11 月 14 日
酒店太老了
住宿方回覆: Dear Mr/Ms.Thank you for taking the time to share your feedback. We sincerely apologize if you felt that our hotel appeared outdated. While Aston Inn Jemursari has a long history of offering great service, we continuously strive to improve and refresh our facilities to ensure a comfortable stay for all of our guests. We truly appreciate your comments and will take them into consideration as we plan for future updates.We hope to welcome you back soon and provide you with an enhanced experience. Please do not hesitate to reach out for any further assistance.Warm regards, Aston Inn Jemursari