達爾莫奎斯特飯店 - 泗水 - 阿斯頓飯店的評論

住宿方回覆: Dear Mrs. BeilanfuzhuzhishanThank you for your kind review. We are happy to hear that you found our prices reasonable for the facilities offered and that you enjoyed our oxtail soup. Your recommendation means a lot to us!We look forward to welcoming you back again in the future and providing you with an even more enjoyable experience. If there is anything else we can help you with, please feel free to contact us.Best regards,Quest Hotel Darmo Surabaya

住宿方回覆: Dear Guest UserThank you for sharing your feedback with us. I am deeply sorry to hear about the hygiene issues you encountered during your stay, and I sincerely apologize for the disappointment this caused.The cleanliness of our hotel is of utmost importance, and I regret that we did not meet our usual high standards on this occasion. The condition of the bathtub and the cleanliness of the room, including the corners, tables, and curtains, is not acceptable, and I will be addressing this with our housekeeping team immediately.Your feedback is invaluable to us, and I assure you that we will take corrective measures to prevent these issues from happening again. We truly hope you will give us another opportunity to provide you with the quality experience you deserve.Thank you once again for bringing this to our attention. Should you decide to stay with us again, please reach out to me directly, and I will personally ensure your next visit is exceptional.RegardQuest Hotel Darmo Surabaya

住宿方回覆: Dear Aibing Gao, Thank you for choosing Quest Hotel Darmo Surabaya as your accommodation while in Surabaya and also thank you for letting us know about this. Your feedback helps us to be better. We are currently investigating this issue and hope to resolve it promptly and accurately. We will retrain and alert our managers, supervisors and all staff to better handle complaints. We set high standards for ourselves, and we are very sorry to hear this was not met in your interactions with our business. Once again we apologize for this problem and we look forward to welcoming you back to Quest Hotel Darmo Surabaya. Best Regards, Management Quest Hotel Darmo Surabaya

住宿方回覆: Dear Our CustomerI would like to extend my sincere apologies for the unsatisfactory experience you had. We strive to provide the highest level of service.Please be assured that your feedback is valuable to us, and we will take immediate steps to address the concerns you have raised. Our goal is to ensure that such experiences are not repeated.If there is anything specific we can do to improve the situation or if you have any further concerns, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to making it right.Thank you for bringing this to our attention, and once again, I apologize for any inconvenience.Sincerely,Rizki DiansyahQuest Hotel Darmo Surabaya

住宿方回覆: Dear Mr/Mrs, First of all, thank you very much for choosing Quest Hotel Darmo Surabaya as your place to stay and thank you for your time to write a review. We are very happy that you had a pleasant experience. We put the experience and comfort of our guests as our priority and we will continue to maintain all positive things and improve the quality of our services. We hope that your experience with us will make the place your choice in the future. We are happy to wait for your return to Quest Hotel Darmo Surabaya. Warm regards, Management Quest Hotel Darmo Surabaya

住宿方回覆: Dear Mr/Mrs, First of all, thank you very much for choosing Quest Hotel Darmo Surabaya as your place to stay and thank you for your time to write a review. We are very happy that you had a pleasant experience. We put the experience and comfort of our guests as our priority and we will continue to maintain all positive things and improve the quality of our services. We hope that your experience with us will make the place your choice in the future. We are happy to wait for your return to Quest Hotel Darmo Surabaya. Warm regards, Management Quest Hotel Darmo Surabaya

住宿方回覆: Dear Polka13Thank you for sharing your detailed feedback with us! We are very happy to hear that you enjoyed your stay in our executive suite, especially the spacious room, comfortable bed, and beautiful sunset view. We are happy to know that your family had a great time, especially with the bathtub and smart TV for entertainment.We also appreciate your constructive comments on the facilities and breakfast. Your feedback on the shower cap and soap will be reviewed, and we will endeavor to rectify this for the next visit.We are happy to hear that your stay was enjoyable overall, and we look forward to welcoming you and your family back for a fun weekend getaway in the future!Sincerely,Quest Hotel Darmo Surabaya