阿夸麗納水療度假村

The property does not deliver on par with a a five star, # 1 hotel experience. The things we would critique are not individually “deal breakers” but all together, they are. And there are far too many. 1. Our reserved pool chairs were given away not once but twice. I understand the need for a one hour hold limit, but staff didn’t communicate this to us. 2. The shower products are abysmal! The scent is like bitter citrus rind. The worst we’ve ever smelled in over a dozen Miami hotels. Even worse, the dispensers are flimsy & awkward and do not dispense enough at once. Horrible. The hotel would also do well to get with the Miami hotel “trend” of pumping out some nice scent everywhere. 3. The omlette station location should be changed immediately. It’s a ridiculous wind tunnel for those placing their orders & waiting for them. Not to mention staff traffic. It’s chaos. 4. We had to ask for our promised Dyson hairdryer FOUR times before we finally got it. We had even called in advance about it. 5. Mulino - nowhere near the price tag. Too many servers. Long long waits. Surly host. Entire experience seems like a cash grab. Meatballs were bland & tough and completely overcooked. Very odd experience (almost creepy) that is “tired” and needs a complete overhaul. Avra was ten times better in every way. Newer, more vibrant. Better service. Top notch food, felt like a true hot spot. One enormous kudos to Rosa, concierge. She was knowledgeable, friendly, and fantastic!!

I’m really disappointed. When I booked I got the information if major construction and noise. I can’t tolerate noise. I left early because of anticipated construction the staff told me about but was not offered a refund for the last night. This should not happen to platinum members of *******

Maravilhoso Tudo perfeito e maravilhoso adoramos Toda Equipe super atenciosos

Really bad hotel— not a luxury experience. I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.

Desde Juan y Julián nos atendieron excelente! Disfrutamos mucho quedarnos en Acqualina y sin duda regresaremos muy pronto