海倫娜金沙皇家宮殿

Stay here for 2 week holiday with my husband and son, the hotel is stunning, one of the best looking hotels we have stayed in, the main lobby is plush and the rooms are really good size with plenty of room, with a daily stocked mini bar, although we found a lack of shop in the hotel a little frustrating, we did however find a Aldo supermarket, about 6min walk away out the front of the hotel, get your bottled water there as it’s a fraction of a price than the hotel, the room does have a kettle and the very small sachets of coffee, but no milk, so we bought coffee and milk from Aldo kept the milk in the mini bar. The rooms and cleaned daily and the maids are friendly. Food - we only stayed for bed and breakfast and had no issue with the breakfast selection, plenty of verity, from international, Mediterranean too full English, we went once for the evening meal which was ok, (they didn’t charge us for the main meal only the drinks, we had to inform the reception we only paid for b&b so paid for the meal the next day) I would say the service in the hotel restaurant a bit lacking, you only got served coffee if you asked for it, there did seem to be some preferential treatment for some guests which we did witness throughout our stay at the restaurant and by the pool, so would suggest the hotel review this and provide all the same level of service, although the staff in the restaurant were pleasant enough they weren’t attentive or chatty or some make eye contact, I suppose they want to maintain a type of service however I prefer staff that greet and recognise you and make an effort to make your stay special. If you are only B&B be warned they is no pool snacks, I.e no pizza, burger, chips etc. if you want to eat then you go into the restaurant, we did not do this but would suggest the hotel consider some kind of pool menu, we popped out on the beach a couple of times and got pizzas from the vendors there. There is a pool bar in the fish restaurant, where you can get a drink, beers, spirits etc. this was again where we saw some preferential treatment some guests were waited on, brought their drinks and occasionally food from the restaurant, maybe you need to request this service… the pool was a little cold so refreshing dip after sunbathing, the towel guy is a character, we were a bit worried about him as he seemed unhappy in his job, I only managed to get a smile from him once! But he did a good job of keeping order around the pool and tip don’t put you sun lounger on the grass.. Beach was nice and clean, and there are free loungers for the Helena guests, there is a beach bar for drinks, cash only. Flower street is the main part of sunny beach, which is about 30min walk along the beach, there is a mini train that will take you there and back for 6lev per ride. Should mention the reception staff are really friendly and very helpful, we got a bus outside the hotel to the Marina St Vlas and they gave us the bus schedule, only negative was that w

Helena Sands is probably the best hotel you can find in Sunny Beach. The rooms are very spacious and clean and decorated with great taste. We went for the half board accommodation and it was an excellent choice. The food was great and very diverse. Even our 3 year old daughter loved the dishes. Unfortunately, the beach isn’t that great. There are only two showers although the hotel has hundreds of rooms and not all sunbeds are for free.

Beautiful hotel.We stayed a suite on the 3rd floor overlooking the beach and sea.Could not fault the room,cleanliness and grandeur of the lobby area and pool area.The breakfast was amazing with multiple options for all tastes with a friendly surplus of staff.Evening meals was a buffet which again was great while the outside restaurant food was also very good.The free sunbeds on the beach was a 1 minute walk from the pool area.My only gripe was the unconcerned staff when it was mentioned that the private bodyguards with man bags of some hi power/ogliarch/ocg guests made it a point in attempting to Intimadate guests.I overheard 2 teenage guests discussing the thought that the bodyguards looked like they wanted to kill them.When I mentioned this to reception they where nonplussed.Great hotel which should be calming for all guests but obviously money talks so they don't want to upset these people.Shame.