Sun City Hotel and Casino

Nous avons réservé 6 nuits au Sun City Hotel. À deux jours de la fin, nous n’avons qu’une hâte : partir ! Dès notre arrivée, les problèmes se sont enchaînés. Le coffre-fort de la chambre ne fonctionne pas, la porte ne ferme pas à clé et, cerise sur le gâteau, notre clé se désactive tous les jours – une vraie plaisanterie. Mais le pire reste l’hygiène déplorable : chambre sale, draps visiblement déjà utilisés et simplement remis sur le lit. Un vrai manque de respect pour les clients ! Nous avons signalé ces problèmes à plusieurs reprises, mais aucune solution durable n’a été apportée. Service médiocre, management inexistant. Ce séjour a été une véritable déception et nous déconseillons vivement cet hôtel à toute personne recherchant un minimum de confort et de professionnalisme.

My kids will never know our true experience... They will never know that the first room we were given was faulty... no lights, or that the cot I had arranged would never have fitted. They'll never know that the second room we were given was filthy, a nasty surprise left in our toilet. My kids will never know that not a single staff member smiled or made a fuss over them. They'll never know the look that the cook gave me when i told her that she didn't get my egg order right, or that she never offered to correct it. They'll never know how little we meant to the porters and doormen once a G wagon pulled up and we were left with all our bags. My kids will never know the laziness of staff, walking past glasses and cigarette packets strewn across the sun lounges or room service trolleys that stay standing in the corridor for 5+hours... If you're looking for any resemblance of service, don't go here. If you're fine with mediocre rooms, poor service, staff who don't actually care... this is the perfect place for you. But be warned... it's definitely not 4 star.