Residence Inn Phoenix Glendale Sports & Entertainment District

I had a great experience, the food was good and the service was perfect.

Fireplace stopped working during our stay. Bathroom sink leaked that the carpet in front of the bathroom sink was soaking wet waited three days to get it fixed since it started leaking on Thanksgiving day The carpet in front of the refrigerator had been tore up by a dog and the carpet tacks were sticking up definitely hurt when we stepped on them overall a nice place still and they are remodeling so we’re taking that into consideration

We had a great stay, the facility is very nice and clean. The pool was excellent. I cant say enough, this place is really great.

We liked the location to the Westgate District. It was an easy 10-15 min walk; well-lit with nice sidewalks. The thermostat in the room was amazingly dysfunctional. The room was 66° when we arrived. I changed the thermostat to heat the room, and we left for the evening. When we came back several hours later the room had warmed by 1 degree. I tried to get the thermostat to register warm air, was unsuccessful and turned it off. I could hear the fan blowing all night but couldn’t find any way to turn it off - the thermostat already registered off. Was woken up at 5:30 because I was cold - the thermostat registered 58°. I tried again to get the room warmer and was finally successful. By the time we left at 9:30, the room hadn’t reached the set temperature and cold air was blowing again. One of the worst nights I’ve had. We’ll never stay at this Residence Inn again.

Charge $5.00 a day to park, not mentioned, and bathroom doors in room we not closable.

A bit of a strange layout, had to walk down several long hallways from front desk/dining area to end where our room was located. Was clean, felt safe, parking was all around building so we used back entrance locked door mostly. Our room must have had a teenage boy living on the couch, the whole thing smelled like feet :( Used lots of Lysol, wished I had fabric spray.

Check in person not friendly, was unaware of a parking fee and an additional 20 hold in case I charged something to my room. It seems excessive. The room was ok but not worth 175 dollars a night.

First when checking in the lady at front desk was not compassionate just stickle for rules that made my wife feel like she was doing something wrong. She called me upset. I added her to the reservation so she could check in. Very easy to do it did not require all the grief she was given. Then she gave us an accessible room. It was not what we reserved! Be wary of this place

The property was old, not maintained well And needs a remodel