北斯圖加特凱藝套房飯店

Room smelled of smoke. Could not use pool. Breakfast drinks were not cold, and m.h fruits were going bad.

Gave me a key to a room with peoples then when we got a new key the room was filthy

Think again before staying here.... We were in town for a funeral. We originally decided to stay here because they advertised an indoor pool. When we got there, he said the INDOOR POLL was closed for the season. Isn't that the point of having an indoor pool that you can swim regardless of the weather? Despite that, we proceeded with our reservation since we were only staying 2 nights. The bed was really uncomfortable. It was like you could feel the springs poking you. Thin comforter with no blanket. I had to ask for an extra blankes, pillows and towels and there was only two of us. All of the electricity on the right side of the bed doesn't work. We could never get the TV to work. That wasn't even the worst of it. The shower was filthy. The bathroom was filthy. I've attached photos. We have stayed here before a few years ago, it has definitely gone down hill since then.

The best hotel in town. recommend family and friends to this hotel they are very nice people they will help anyone they are so caring loving ppl they good people come and enjoy be comfortable in clean environment got everything you need good wifi good breakfast this is the only hotel i will spend my money with no roaches nor rats like the other ones

Very old building. Just kept the lid off the toilet since the chain had to be pulled every time. There were two pieces of bread for the breakfast and nothing else!

Place was a dump. sink barely worked, Rooms were disgusting dirty sheets with stains on them bloody boogers left on the wall next to the toilet. I tried to check out and get my money back the next day after I woke up, I couldn’t because I booked through ******* so I called ******* sat on the phone for an 40 mins, Got nowhere then tried to get my money back through the insurance once again Got nowhere. I was extremely disappointed I got screwed out of my money to stay in a disgusting hotel with very misleading pictures and reviews. I am not the type to complain and I was not expecting an amazing room, especially for what I paid, but this was absolutely absurd, and the fact that I couldn’t get my money back or even speak to a real person through the insurance was a complete waste of time and money. I’ll make sure to never book with ******* again and to tell all of my friends and family to do the same until I at least get A real person to call me with ******* and hear my complaint. Sincerely, Hunter