Our stay started off with us tired after long drive. We checked in around 8pm only to hear the neighbors through the thin walls. We wanted to sower and get some rest before having to get up very early for business event that we were in town for. There was 3 of us registered and found only two small towels. Called to front desk for more towels and told someone would bring some. After 30 minutes no one had came. Called back asked again. Waited again…. Still no one came Called back third time and was told room service had ended and no one to bring towels we would have to come to front desk to get them, but girl was getting off shift and would bring them in a few minutes. Finally got towels and was going to start showers when a fight broke out in the next room between a man and woman. After it getting really heated we called back to front desk and told about fight, didn’t know if we should call police or what. Was told they would take care of. Employee showed up to their door within a couple minutes then police showed up. We called the front desk and asked to be moved to a different room was put on hold. The third time calling and asked to be moved because we didn’t feel safe to stay in the room in case the man came back with a gun or something, we were told both people were being removed from the room. Finally after 3 hours at 1am of the whole disturbance the people finally got all their belongings and left with the police. We asked the manager what they could do for us for the disturbance and he told us to go to sleep and he would talk to us in the morning and hung up the phone. Upon checking out we told the woman at the front desk about the night before and we only got a couple hours of sleep because of the whole situation. We asked what they could do to compensate us for the major disruption. She didn’t say a word, she picked up her calculator and then proceeded to say she refunded the $100 deposit (which we would get back anyway) and took of $16.79. That’s it? WHAT A JOKE! No concern or compassion. She states those people had been there 3-4 months and she didn’t know what happened? It was not our fault we asked to be moved at the beginning of the whole thing and was ignored. We were so tired and had a long day ahead of us and a long drive home that night. It ruined our whole trip!
I had a wonderful perfect stay! I can't tell you how incredibly grateful I am for the week and a half I just spent with you all 🙏. My dad had a housefire, so I have a lot going on up in upstate New York, working seventeen hour days. I really needed to unplug and de-stress, I absolutely was able to do that!!! ! I could not believe how incredibly respectful the staff was, especially in the morning. I live on the road one third of the year, and I have never had the luxury or ability of being able to sleep in, usually because the staff are so noisy going about their business in the morning. Not this place. so incredibly quiet that several mornings I accidentally slept in way past the time I wanted to actually get up, trying not to freak out as I'm looking at the alarm clock indicating it's almost noon because it was just that quiet. I think that's incredible with consideration that the hotel was at 100% occupancy just about the entire time I was there! 👏 I wanted to make it known how incredibly grateful I was to Kayla, who personally oversaw a few aspects of my stay, for example my wanting to extend on two separate occasions. It is very difficult to find people who actually do their job anymore post Covid, most of them seeming to attempt to get away with the bare minimum with respect to their jobs, and how it impacts the hotels I stay in. This young lady went above and beyond the call of duty to ensure a personal matter that I was concerned about was handled perfectly. Post covid, I am quite used to having to double check after people, however, I dare say my concerns had been handled brilliantly, with that old familiar level of professionalism that we all took for granted pre-Covid, where every i dotted and t crossed! So very rare to come across such exceptional levels of professionalism these days, let alone a complete stranger, choosing to go the extra mile for me!! Management material right there!! For this random act of kindness, I had expressed how truly grateful I was to Kayla, who was so humble about it all. I'm pretty sure she was the only one on duty throughout the night, and still took on my personal matter for me, despite all her other many tasks, she demonstrated nothing more than authentic sincerity and gratitude of her being able to be there for me. Such an honor and privilege to come across such a remarkable human being!! 🙏🙏🙏