The hotel is lovely and in a beautiful location, staff generally very friendly and the food is really excellent. Our two night stay was a wedding gift from a friend, and he had arranged for payment to be made when we checked out, he had paid a deposit; we would be paying for any drinks and Afternoon Tea ourselves. When checking out we were presented with an invoice for the total amount. On querying this I was told that payment for the room and meals hadn't been received. No effort was made by the member of staff to help resolve this, and it was left to us to contact our friend to establish what he had arranged. This was embarrassing. I was eventually able to inform the member of staff what the payment arrangements were, information he should already have had. He may have actually checked himself by then, however there was no explanation or apology. The invoice I did expect was produced and was paid. I sent an email the following day, mainly to suggest that there should be an apology for our friend, but there was no reply. The same email was then sent from a different email addres, but there was still no reply. This is a great shame because it casts a shadow over our visit, and very much lets the other members of the Knockinaam team down. Would I recommend this hotel? I did think that I still would, but beware of any potential payment anomalies. But on reflection; let's face it, there are plenty of other hotels in Scotland.
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