海波恩克里夫託普飯店(Clifftop at Hepburn)

Amazing accomodation , while it maybe in the center of town and other villas close by this accomodation feels like you are secluded and the serenity is as amazing as the outdoor bath (I need one at home ).. Owners really made check in a breeze and check out . Loved everything about our stay at the samurai villas can’t wait to try all you other venues. Thanks for making our wedding anniversary special and one to remember

Without doubt the worst accommodation experience I’ve ever had. I left within 2 hours of arriving after my water turned off as I was drawing a relaxing bath, then an hour later my power went off as I’d sat down to read my book, and I was left in the dark. It’s a tale of woe and, frankly, anger that one of the property managers gave a master class on how not to deal with a guest issue that is ruining their much earned stay. After tracking 20 minutes of trying to get help and find the property managers, David somehow managed to admonish me suggesting I was drawing too much power - sitting in a chair quietly reading - then became aggressive saying the look of annoyance on my face at his accusation made HIM feel anxious, followed by a raft of other aggressive statements that saw me go from trying to relax in a beautiful environment to packing my bars, ending my stay, and driving 2 hours home in the dark. Horrible. Horrible. Horrible.

I went to book this unit, and was roundly threatened and abused. I did go to Hepburn Springs for a wonderful break, and only heard bad comments about bullying. There are many fantastic places to stay... but this is not it

Certainly a unique property - the glass viewing space, wooden bath, enormous TV screen and of course the pinball machine. Bed comfortable and room clean. Only comment is that both the fridge and the air conditioning were very noisy. Couldn’t sleep with air conditioner on.

Amazing place, love the design of it and very relaxing! It just needed a place to store your clothes as we had to keep them in our bag and the fridge was very tiny. We would stay here again and would recommend!

A beautiful property located in an amazing part of the world. The property takes advantage of the location with the outlook and glass floor. We loved every moment of our stay, wishing we could have stayed longer.

I recently booked to stay at Clifftop at Hepburn which was advertised at this address at point of booking and on the booking confirmation - 211 Main Road, Hepburn Springs, 3461, Australia. However, the day before I was due to check in they sent me details for accommodation at this address - 5A Howe St Daylesford. I found this very misleading as I had booked the accommodation as i wanted to be somewhere quiet out of town. And this location was right in the heart of town. When I queered the change in address I received very abrupt, rude and dismissive messages from the manager. She accused me of wanting a free upgrade and harassing her which wasn’t the case. I was very happy with the room. But the location advertised was very misleading. I’m disappointed and it really put a damper on a special and very expensive night away. Be careful what room you book!

We Loved the villa it was very luxurious and we received complimentary champagne which as really lovely , however the communication from owners was not great as it stated on web Page when booking check in was at 2 pm but then recieved an email saying it is 3 pm check in .Would have been lovely to have 11 am check out as we were rushed to get out at 10 am being told cleaners would be waiting to get in there to clean . Would happily stay again in the future if it was later check out time .

loved the experience. its romantic and great for families alike. The view is amazing, - The bathrooms are very nice, with a great jacuzzi and 2 showers in one and a very nice bath tub in the other. - Both bedrooms have a great view. - Sitting areas are comfortable. - and everything else works well. great wifi (important because Daylesford has poor 3G connectivity), great kitchen, Tesla charger (if you need it) and lovely fireplace - Overall a great experience.