柳樹之家旅館

Stayed one night with my dog whilst walking the Peddars Way. Friendly welcome and reasonably priced large servings of decent pub food. Rooms are nice and quiet as they are out the back, so got a good night's sleep. Fridge and microwave in the room, which is handy. Fitted my needs well.

Very friendly and helpful staff. Service was fast and efficient. Cosy ambience. My wife and I both had the battered fish and chips with mushy peas which was quite well done. The prices of food and drinks were mid-range. There is ample free parking and free wifi.

Praise given where it’s due - it’s a beautiful, historic, thatched building and the large room was extremely clean and quiet, but I’m afraid they are the only positives from our experience here. What should be a lovely looking hotel is dwarfed by the enormous marquee in front of it through which you enter the accommodation area. There is zero customer service. This is sort of explained on the website as ongoing Covid measures but, on arrival, it seems it’s just a means of keeping staffing levels to a minimum. We obtained the keys from the lockbox outside the room after being sent the code by text. The room (which had a view of a dilapidated screen hiding a utility area) is in dire need of paint, new curtains (which are badly ripped on the blackout side), the bathroom door frame was rotten from the damp as a result of leakage from the shower which is half glass/half shower curtain. There is a noisy fridge perched on top of a coffee table with a microwave on top of that. There was plenty of coffee and biscuits to be fair but breakfast was “continental” - 4 slices of bread wrapped in two’s in cling wrap in the fridge for a toaster we didn’t have, two long life yogurts, four mini packs of cereal and a pint of milk which had a best before date of the day we arrived in the room. Water didn’t come through the shower head and we thought the water supply had been turned off. While we texted and telephoned the number we had been told to use if we had any issues during our stay to let them know and to ask about the toaster, the water actually started to come through the shower head - it literally took two minutes. Rather than a member of staff being sent to bring us a toaster, we were given the code for the lockbox to a different room and had to go and get it from there ourselves. This could be a really lovely hotel/B&B but, for all the reasons given above, it is a very over-priced, inhospitable, experience and only worth staying if you need a bed for the night and can’t find anywhere else to stay. We found somewhere else for our next night which was just fabulous in comparison for almost the same price.