卡巴菲德飯店

Stayed three nights here with a party of 34 touring the islands. The hotel and room was spacious but lacking any leisure facilities or outside seating other than a couple of small metal benches. It was very hot when we stayed but we were unable to open the window more than a few inches. The noise of a wedding penetrated into the early hours one night. The food offerings for our party were poor and repeated plain we'd had in an earlier hotel. Menus were like something from the 1960s - soup, melon, pate; a meat dish, a fish dish, a veg dish, all with the exact same vegetables every single night. We had to choose at breakfast time so there was a feeling of dread all day. On the final night I thought I'd try vegetable strudel which turned out to be a soggy samosa triangle, doused with tomato sauce and filled a tasteless mush. The plate was a travesty in brown (see photo). When offered something else I asked for salmon which was also on our menu but was told that was ordered in and there wasn't any spare. I settled for mackerel paté (a starter the previous evening) which was served with as a big portion with crusty bread, oatcakes and a good mixed salad. We looked on in envy as other guests were served mussels and other local seafood. Bar drinks were expensive. Breakfast was in a separate room for us, a buffet of cooked British food and sliced bread for toast; no rolls, pastries or decent bread. When my cousin went down at 8.30 one morning the dishes were bare and another guest said she'd been told there was no more food. It's impossible to know what proportion of the money paid for the holiday (£1150 each) was allocated for food but we expected some Scottish specialities so we were very disappointed with the menus. We have told the tour company of our dissatisfaction. For other travellers, be warned the hotel is a good 20-30 minute walk from the harbour and shopping area.

Having stayed in most hotels in Stornaway this is one of the best. I opted for a single room as I was working away and like most hotels with single beds the duvet was far too small meaning I woke up almost every time I moved. The room itself was well kept and clean, the bathroom was a little cramped. I only had dinner one night out of three. It did seem a little pricey to be honest although the food and service were great!

Worst value for money hotel by a long way. Been in far better for far less. 3 nights in a tiny single room with a single bed worked out at £200 per night B&B in August, £200 for a single room - extortionate. This is a 3 star hotel, I have stayed in great 4 star hotels in London in July and August for less. Ate at hotel on first night, basic (and small portion of pasta and sauce - almost £20), asked if I could have some chicken added which I would pay for, a resounding "no, chef cooks ONLY what is on the menu". Zero atmosphere in dining room, staff were efficient but no interaction. Ate elsewhere on the other nights. Breakfast was fine, decent choice and well cooked. Room itself was small, impossible to fill kettle from bathroom tap. Towel was left on floor to be replaced, came back at night to find it draped over side of bath, used milk and sugar for tea, not replaced. View from room was into an area used as dumping ground. Nothing in the immediate area, 20 minute walk to town. Oh, and sort your (hardly) revolving door, only way in and the middle is caked in thick gunk and the door hardly turns, an elderly guest was literally stuck as she did not have the strength to push. Not sure if this is the norm in the "summer" months ie hike prices up to as high as possible and get as much money as you can - doesn't work as I would 100% not stay here again. Disappointing stay. And the fact they do not have the courtesy to respond or acknowledge reviews speaks volumes.