桑給巴爾塞雷納飯店(Zanzibar Serena Hotel)

Spacious rooms with view of the ocean from every room and pool with walk way around the hotel makes it very attractive. The staff are very friendly and helpful. Front office manager Kurwa was very considerate in providing extra couple of hours to stay before we took a taxi to the airport. Smiling face of dining area supervisor Mfaume and unexpected live ban during lunch due to VIP visit added value and enjoyable atmosphere. Chef Sunil capped it all with wonderful preparations of vegetable and chicken delicacies to cap it all. Sunil made us feel at home with dishes to our liking with smiling service.

I stayed almost one month (February 2024) in this very nice placed (ocean-front) Hotel Serena. All the staff, Manager, Receptionists, Chief Cookers, Waiters,Cleaning- and Security-People, lets say everybody was so friendly to me and also competent. I felt very comfortable, secured and treated like I am a family-member. Special thanks goes to Mister Sunil Dutt, the Chief cook (and his team), which helped me with very healthy food while i had some health issues.

Fantastic Location on Beach Front. Best hotel in city with excellent staff. Clean, secure and caring . Staff is Awesome and customer service oriented. Chef Sunil and staff in dining will blow you away. GREAT Job guys. If in Zanzibar stay here.

Excellent hotel with exceptional staff, great food and lovely bedrooms. The Serena is a literal oasis from the chaos of Stonetown and I could not fault it at all. We had a great time here and I'd be delighted to return again in the future. (Providing I can still make it up all those stairs!) I was reading a novel set in Zanzibar whilst here and it was a joy to read about the hotel, whilst literally staying in it.

Hotellet er enormt luksuriøst med den skønne udsigt udover vandet fra værelset. Personalet er meget sødt og hjælpsomt. Deres pool er stor og god. Morgenmad er super lækker og har alt hvad hjertet begærer. Virkelig store lækre værelse. Overordnet et rigtigt dejligt hotel i hjertet af Stone town med adgang til stranden fra hotellet.

Das Hotel wäre unsere erste Station auf unserer Reise im südlichen Afrika... gewesen... Wir kamen so kurz vor Mitternacht müde im Hotel an. Nach einer kurzen herzlichen Begrüssung durch den Manager eröffnete uns dieser, dass der Gouverneur (offenbar seeehr kurzfristig innerhalb eines Tages!?) das ganze Hotel gebucht habe - und wir deshalb in ein anderes (Hotel Neela) wechseln müssen. Wie gesagt, wir waren zu müde, um gross zu protestieren, jedoch war dies nicht die erhoffte Begrüssung in Afrika, ein völliges Nogo! Das Neela hatte natürlich weder Meersicht, noch einen Pool und war teurer als das Serena - wie bereits ausgedrückt: ein völliger Flopp! 0 Punkte für das Hotel wegen nicht vorhandener Gastfreundschaft!

My husband, son and I stayed here for one night to explore Stone Town. The location was perfect - only a short trip from the airport and right in the heart of Stone Town - just round the corner from the Freddie Mercury museum. The word that springs to mind when I think of this hotel is "grand". From the fountain in reception, to the ornate carved wood - which is everywhere, even on the fire extinguisher cupboards! - to the building itself, it has an old world colonial feel. I loved it! Our room was two bedrooms and one bathroom in a suite - very nice! We had a small balcony which had a side sea view which was perfect for sitting on to have an early morning coffee. Breakfast was a vast buffet featuring cereals, breads and spreads, a wide range of hot items, deli meats and fishes, cheeses, fruit and a chef cooking eggs to order, all served in a beautiful dining room overlooking the white sands and the turquoise sea. Completed baffled how one of the other reviewers couldn't find something to eat! We walked around Stone Town then returned to sit next to the pool, enjoy a couple of drinks and watch the world go by on the beach. The service was excellent and I have no reservations in recommending this hotel.