斯特靈青年旅館

We booked a 2 night stay at the Stirling Youth Hostel. This was our third hostel during our Scotland vacation. We had a private double room with 2 single beds and private toilet and shower. It was very basic as expected. Unfortunately during the night a water leak occurred. I didn't realize this until I went to the bathroom around 5 a.m. and my socks walked in soaking wet carpet. I will attach photos to this review. We collected our belongings immediately and found an employee once breakfast was opened. We showed them pictures of our room and told them we needed to vacate our room and to please refund us for the 2 nights we had booked. We were told they had no authority to help us so we asked for the managers contact information so we could contact him directly. It's been 2 weeks since this incident and we have repeatdly tried to contact him and the Scottish Hostel Group at their contact numbers but no one has bothered to answer us or contact us yet. ALSO the water in the room in not for drinking.

Stirling Youth Hostel isn't anything fancy, but it's got everything you need in a hostel. It's perfect for Backpackers. It's in a perfect location for Stirling less than 10 minutes away from the bus & train station, next to the old jail, a couple of minutes down the hill from the castle and 5 minutes from the main shops. I found it so handy to pop back in during the day for cups of tea. The staff are all really freindly. It's clean and I felt very safe. The lockers are a decent size - bring your own lock. I got an amazing view from my dorm room. There's kitchen facilities with free tea and coffee. It's 2 minutes away from wetherspoons if you want cheap food and can't be bothered with cooking.