州立學院城畢業飯店(Graduate State College)

The room is clean. The bed is perfect for an exhausted traveler. All my friends on this visiting trip highly valued their mattresses and pillows.

The desk team was extremely nice; however, I had requested my room to be cleaned 3 times and no one ever came to clean the sheets or replace toilet paper. Josh heard my concerns and made sure I had new towels, but the room was never serviced. I also understand that there were staff issues that week. Being an operator in the service and hospitality industry, I understand the frustrations. But you can’t charge customers a price of service if the service is not being delivered consistently. Hope things get smoother!

Door open before initally entering, internet/tv constantly down, bird poop on window, many lights not working, garage spots too small for cars with sensors (potential damage due to small/tight spots), not enough parking spots due to SUVs/trucks taking 2 spots (so could not use car or risk not getting a spot again), no complimentary water in fridge despite sign, no daily maid service, bathtub extremely slippery, sheets felt uncomfortable like Teflon. Have stayed in many other hotels in this area with none of these problems. Will never stay here again.

2nd time staying here. First time was great, nice room, etc. This time, AC was extremely loud and kept us up all night, room was smaller, and got locked out of room prior to checkout. Still a nice stay, but don’t understaff and let the little things ruin the experience!