The hotel reception was poor, no effort was made to inform us of the hotel’s amenities or location of the amenities. The port wine at the reception was on display but was never offered to us or the other guests. The cleaning staff were very friendly, congratulations. The heating unit was located outside near the window of the room and was surprisingly loud. The worst of all was a male guest using the sauna and steam room while completely *****! Shocking lack of hygiene!!!