尋找維拉蔓豪島 4 星級飯店

We stayed from 27th to 31sr Dec 2023. Really really disappointed hotel’s action and attitude. Experience at this hotel was good but last day( today) was the worst. Our meeting time today at lobby was 8:30 but sea plane departed and departed around 11:30 and we missed our 12:30 flight to go back to our country. I know the weather cannot be controlled but heard there was the guest whose flight was 11:45 and they could catch their flight. The hotel staff at airport said we were not in urgent customer’s list so we missed the flight. Really wonder why other guests could get their flight but we could not? Hotel should take care all guests. If you knew our flight was already closed, we wanted you to inform us before we leave your hotel. Then we can consider how we can do for this situation. Also there are no supports from your hotel. I will not recommend your hotel to anyone and get reluctant to stay again. We expected good hospitality but really we are disappointing now.