威廉塞西爾飯店(The William Cecil)

The staff were delightful. The food was good. The attic room was very poor, for several reasons. Unsuitable furniture leaving s choice of either banging ones shins on the bed legs or banging ons head on the sloping ceiling (and I am only 5'2"!) Not enough power points and too many gadgets. Who needs a coffee machine (which I could not get to work) when there is a perfectly good kettle and they have coffee bags)? The room was also quite cold and the duvet thin, although as it was a king size one I was able to fold in two, thank goodness. I also had trouble with fi-fi the first day.

Disappointed with our stay. Superior room had tired & dated bathroom, lacklustre finish to room which was also very noisy from road traffic. Oh & nearly forgot to mention the tv which had no programmed channels & an alarm that went off at 3am. The restaurant we would have eaten in, but at 7.15pm they stated couldn’t take our order for 40 minutes as the large party in front had not yet ordered, yet we were ready to place & only a couple. Wouldn’t recommend.

For an Executive room the standard was poor one window didn’t close properly the bathroom smelt of drains and there were dead fly’s on the window sill/ floor on arrival which were still there after our two night stay

Great location. This property is very well looked after. If anybody plans his wedding, this would be the perfect place. The food which is served here is just delicious! We travelled as a couple with a well behavied dog and the whole staff was so welcoming and friendly. We only can recommend this place

Modern facilities within characterful old buildings just on the edge of the town centre - easy walk to all amenities, including the station. Quiet if your room faces away from the road.

Have stayed here before but this time the guests played second fiddle to the wedding party. One of our meal at dinner was satisfactory, but the second was minimalist in the extreme. Breakfast and parking were good!

Booked two rooms for a two night weekend family event. Both rooms were a little tired and would benefit from a good deep clean. The corridor leading to our superior room also had paint peeling from the wall - not a great first impression after check in. Breakfast was good, but we were made to feel like we were inconveniencing the waitress with our meal and coffee orders. Overall this is a good hotel, that with a few bits of housekeeping and a bit more "service with a smile" would easily be a great hotel.

Awful stay. Our room was exceptionally hot and the window did not open. We could not find the hair dryer and it turned out it was on the floor in the cupboard. A man walked into a room in the morning without warning! When reception was questioned they said we were put in the wrong room so staff were not expecting us in that room. Such a disappointing stay.

Service and location were absolutely fantastic - all the staff were welcoming and friendly. The hotel is a lovely building and everything I would want. Our room and the landing carpets needed a bit of TLC but this did not affect our overall enjoyment. The bed was extremely comfortable.