We had a trip scheduled for a festival in adjoining park. We arrived, valet parked, had a bellman grab our luggage, only to wait in line and to be told that they sold our room. No call in advance, no notification, just you have no room and here is a voucher for a hotel down the road. We were told to come back in the morning and that it would be made up to us. They ended up putting us in the same roomn we booked, no upgrade. The manager avoided us and while the front desk apologized, it ruined the trip. Have the decency to call and notify and then when you get a second chance, make it up for crying out loud.
翻譯