I will start by saying what a great hotel, a great location and the rooftop pool is a great little area. But the hotel staff are useless, We had paid for our trip in advance and paid for breakfast and upgraded to a room with a balcony and a view. I will note that we had 2 bookings 1 for the first night and a booking for the 3 following nights as we changed our travel plans due to flight costs and had a extra day.on arrival at 4pm ( check in is 3pm, we were told our room wasnt ready and we needed to pay, i told tge guy we had paid and had to get proof that i had, we were also told we hadnt booked breakfast or paid the upgrade again i had to find the proof, eventually all was sorted and we finally got into our room Next day we went down for breakfast and were refused entry as we ”hadnt paid” again we had to wait whilst it was checked, to then be allowed in. Later on that day we recieved a call to the room asking if the room was ok and do we need anything, we asked for a littpe milk for tea and within minutes it arrived, 10 minutes later the phone rang again and it was reception saying that we hadnt paid and if we dont go down straight away and pay it we have to leave. Again i had to go down and sort it.. finally all sorted... till departure, we werevthen told we hadnt paid the city tax, and even tho a trainee receotion lad said to the lady he was there when we paid it, she said if its not on the system we pay.. its only a few euros but its incompetence. The room itself is nice, spacious and comfy beds with a fantastic shower. The roof top pool is a great sun trap too.. Breakfast was nice, and lots of choice with real orange juice A good stay but ruined a bit by staff not doing there jobs
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