斯普林菲爾德Galleria Shopping Center附近住宿

寬敞的大牀房乾淨衛生,裝修也很好,正如人們在這個級別的萬豪所期望的那樣。爲一個或兩個父母和一個成年的女兒,特別是如果一個人想在房間裏吃飯。和更好的萬豪一樣好。xxx

Best hotel since we’ve traveled over the holidays. This was a good midway stop for us to take a rest before heading home. Staff was super nice, breakfast was included even if they originally said it wasn’t, parking was free/available (no extra surcharge), hotel was super clean and layout was nice, they provide Starbucks coffee in your room (for those coffee lovers) and they have a good coffee machine as complimentary that you can grab at anytime. They have a vending machine for you to grab any snacks if needed on your floor. The price was worth it. I would 100% stay here again! Springfield also introduced me to a few fun activities around the area as well so it’s definitely a place to go visit and if so I recommend this hotel!

This was by far the worst experience I have ever had at a hotel (of any brand). My family and I made (and paid for) our reservations in advance. However, when we arrived, the front desk clerk informed us there were no rooms available. She admitted it was her error. My wife, who previously worked in the hotel industry for many years in human resources, suggested they ”walk” us to another hotel since it was their error. However, the front desk clerk said she had never heard of this term before and did not know what to do. (To provide context, we had driven more than 5 hours and were exhausted when we arrived. My 82-year-old mother, who was traveling with us, was very stressed out about this situation as we had to wait in the hotel lobby for hours. The hotel clerk, who had been left to work the shift alone, was scrambling around. It was chaos. Management should have never left this clerk alone during the busy Memorial Day weekend. That is a clear sign of the poor management of this hotel property.) After sitting in the hotel lobby for several hours, we were finally provided one room. The front desk clerk, who was working alone, did not have a second room for us. She stated that there was a vacant room, but it would need to be ”deep cleaned” because a medical emergency had happened in that room earlier that night. The room next door was available because the person who had checked in only stayed a few hours then left. However, that room was not clean, and housekeeping had already left for the day, so she (the front desk clerk) would have to try to clean the room herself. When we were finally given access to the room (hours later), we discovered it had not been properly cleaned, and the bed-sheets were in disarray. The next morning, the manager apologized and acknowledged that it was her fault for taking off work that day and leaving the front desk clerk alone at the hotel. The manager also stated that we would receive a full refund for both rooms since what had happened was the hotel’s responsibility and it was not acceptable that we had to go through that, and she would check with the general manager to add additional Hilton Honors points to our account (in addition to the full refund). We left the hotel, believing the issue had been resolved, but later, we received a phone call, in which the manager we had met with during checkout stated that she had tried but was unable to give us a refund because we had prepaid for the room (I guess the lesson is, you should never prepay for your stay. Otherwise, the hotel will try to deny a refund, even if they overbook the hotel, which is their fault, not the fault of the guest). The manager said, instead, they would give us enough points for one night’s stay for one room only. This is not what we were promised when we originally met with the manager during check out. Even after admitting that she had attempted to get us a full refund, she later denied ever offering us a refund at all. Not only did this propert

酒店工作人員在那裏最努力地嘗試了免費麻煩,但trip.com是我們有很多麻煩的那個人肯定不是僅僅享受您的住宿,而是2小時的等待,然後2個不同的預訂,很多混亂,非常惱人,不值得麻煩

服務：服務很好，前台接待熱情周到 衞生：乾淨整潔 酒店每半個小時有巴士往來機場，免費，當然小費還是必要的。免費早餐，同時一樓有餐館對外營業。總之非常方便，很不錯的一次入住體驗！👍👍👍

我和我兒子在這裏住了一晚,因爲我們在城裏參加家庭活動。總體來說,這是一家“非常好”的汽車旅館,但遠非“優秀”。給我們辦理入住的女士絕對太棒了,她人太好了,很愉快地處理。房間很OK。我們在酒店對面的一條高速公路上,整個晚上都能聽到州際公路的過往交通的聲音。酒店就在州際公路上,所以這是破壞性的。他們確實有一個小型便利風格的餐廳,大堂有一些基本的食物,但價格昂貴,我很難克服早上實際支付早餐的想法。我很感激能夠在大堂購買啤酒的便利而不是離開物業這樣做,但早餐應該包括在內或比它便宜得多。整個工作人員非常友好,房間也足夠乾淨。很明顯,在浴室,管道已經被噴漆以掩蓋我只能想象是鏽跡,但房間本身處於可接受的狀態。總的來說,我們可能不會再留在這裏,主要是因爲道路的噪音,但在$100/night,價格對於中檔的全服務酒店來說是公平的。