斯普林菲爾德South Congregational Church附近住宿

北美房間一如既往的大

作爲Bonvoy Titanium會員,我期望這家酒店的服務要好得多。在辦理入住時,我詢問了我的精英福利,並與Staff A確認,我通過應用程序預訂將確保他們得到應用。然而,當我問及食品和飲料信貸時,工作人員A完全不知道,聲稱對鈦成員沒有這種好處。幸運的是,工作人員B干預並澄清了15美元的信貸。雖然工作人員A承認他是新來的,但他提供了不正確的信息,而不是諮詢同事,突出了管理層的培訓不足。退房時,餐飲信貸沒有申請。工作人員C答應解決問題,併發送修改後的發票與退款,但幾個小時後,我收到了相同的不正確的發票。在完成客人退房之前驗證所有積分和費用是一種基本期望,但這裏沒有發生這種情況。鑑於MGM在一年前與Bonvoy合併,過渡應該完全完成,員工現在應該接受精英福利的良好培訓。缺乏培訓和對細節的關注令人失望,整體經驗遠遠低於 Bonvoy 財產的預期標準。

房間乾淨舒適。停車很方便。享受了我的住宿。

這是一家不錯的酒店(我肯定會再次住在這裏),但您會得到您支付的價格。首先,價格便宜,每晚僅100美元,包括歐式早餐,免費停車場,乾淨舒適的住宿環境。我們的房間不錯,基本,乾淨舒適。衛生間也基本但是乾淨。游泳池也很乾淨,但很小;包括我們在內的三個家庭同時使用它,但那可能是任何時候都可以使用它的最大一次。早餐很好,有很多選擇,但這是自助餐廳的質量,這恰恰是我希望的價格。總結一下,這是一個很好的酒店。如果你需要一個住宿的地方,那麼這是一個不錯的選擇,但不是4星或5星住宿。

I decided to stay at a Hilton hotel for the first time when I found out that I was able to obtain a virtual key to use for all areas of the hotel, and to avoid a trip to the front desk for check-in or to check out. I was planning on coming on a late train, so this would make life much easier. I did book the reservation through my credit card rewards portal so that I could prepay for the trip and to redeem points in order to save money on the trip, but it synced to the Hilton app just before the trip for check in. It asked for my credit card for incidentals, which is normal, so I put my card information in the app. The process went smoothly until I saw a pending charge to my card for roughly $458 during our stay that was later posted after we checked out. We took two water bottles from the room and charged a box of Advil from the lobby store to our room, which I’m sure did NOT cost that much. I asked the desk for a copy of my folio for the incidentals at check out, to which she was unable to provide since I booked through a third party. I understood I wouldn’t be able to receive one for the room, but I should have been able to get one for the waters and Advil. I never received any email copies or anything from Hilton. We checked in for a two night stay on the 22nd of September and left on the 24th, and I reached out to Hilton’s customer service as soon as the charge was posted to my account on the 26th, and I have not heard back from anyone since. I am absolutely discouraged that a hotel that has hair on the ceilings and peeling wallpaper in the rooms is attempting to charge me more money than what I already paid for in advance for no reason. When I called the hotel to inquire about the status of my refund, I was told that the manager was on lunch and then, as soon as they were back, I would receive a call, which still has not happened. I would have loved to continue staying with Hilton for the idea of convenience, but due to their lack of customer service, I’ll be looking elsewhere for future stays.

酒店爲您提供乾淨柔軟的牀鋪,物有所值。然而,由於早餐從早上6點開始,到早上10點結束,品種需要改進,特別是在提供素食和無乳糖選擇方面。重要的是要考慮一些客人對雞蛋過敏,所以應該有替代選擇來適應不同的飲食需求。