伊利諾斯普林菲爾德希爾頓花園飯店(Hilton Garden Inn Springfield, IL)

Well the hotel didn’t me the room I reserved. We waited for 45 minutes trying to get the right room. The GM told the desk personal i had to take the wrong room. It was a mess. I had already slide my card. I was stuck.

My pillow case had some huge kind of stain on it. The shower also had a yellowish brown stain in it. No channel guide for the TV or light drapes to shield from the light either. Heat didnt really work. Friendly staff and comfortable bed.

The beds are very comfortable but both overhead lights in the room were out was very hard to see at night, I ended up having to use my Flashlight on my phone just to not get hurt when dark. Staff very friendly and rooms were clean.

I was shockingly disappointed with this particular Hilton. I decided to go for more expensive hotel precisely bc the facility had a restaurant and lounge, only to find that it was closed. Only one person was on duty in the whole place. The linens were clean but the bed covers looked like a million cats had been scratching at them and pulling out loose threads. I had just one nearly empty roll of toilet paper in my room and had to go to the desk to get more, and the remote and bedside table were dirty. It seems to be problem of management, not service. I was too tired to find somewhere else, but I certainly won't stay here again.

They need Cable TV Guides, as a business traveler, I'm on the road 12 weeks a year...every hotel is different and it's annoying looking for my favorite channels. No free breakfast.

It was a nice place to stay. I enjoyed it. I went to the front desk twice that morning and there wasn't anyone there. There was someone there when we checked out. Also, about 7am, a staff person(A young man with a hoodie on, it could have been easily misinterpreted as a burglar) knocked on the door to "check" if someone was in the room. I wasn't happy but let it go, at 930, housekeeping knocked to check the room as well. Checkout time is 11am, unless we checked out early, we shouldn't have been disturbed....TWICE.

The staff were nice and great location as it was close to different restaurants and coffee.

Only had half a roll of toilet paper. Rug was coming apart at seem by door entry. Chair arm broken lose by table and table leg was wobbly. Stains on lounge chair. Beds were very comfortable and we enjoyed them. Not worth $180 per night (after all extra charges)