斯普林代爾希爾頓惠庭飯店

I reserved a room with two queen beds on 4/16 for a stay on 4/27. Upon my arrival I was informed that the hotel had an overbooking issue and that I would be getting a king bed and not the two queen beds I had requested. If I had wanted a king bed I would have requested a king bed. I asked why I hadn’t been informed of this issue prior to check in and was told “I don’t know”. In addition to not getting what I reserved I also paid more for the two queen beds and was not offered a refund for the difference. In addition to my frustration about the bed situation the toilet was also only working every three or four flushes. There are several other hotels within walking distance of this property. When visiting the area next time I will make sure to stay elsewhere.

The beds were extremely comfortable. Towels being refreshed more often than they were would have been nice. We stayed for 5 days and only had new towels the night before our last day. There is no fan in the bathroom and the towels never dried, even when they were hanging up each day. In locations with high heat and humidity, a bathroom fan is a must. We had to use the blow dryer each day to get the moisture out of the bathroom and unfog the mirror. the daily breakfast was good and the coffee was always hot. We would stay here again, and hopefully the bathrooms will have fans next time. :)

Large accessible suite with plenty of room for a wheelchair. Kitchen area with a full size fridge and dishwasher. Huge bathroom. Great value.