A nearby hotel booking expert of 30 years called your hotel to verify if you had a dog policy prior to helping us book but no one picked up the phone , “MAYA “ who was working at your front desk was apparently not working the phone line , you need fix your UNDERSTAFFED ESTABLISHMENT if you plan to take calls. REGARDLESS people who have SERVICE ANIMALS have rights and are protected , under the law , upon checking in, I did not come into the hotel with ANY DOG or dogs , so it was impossible for you to know what size they were. And you were not even there! And what did the size matter to you if you had a policy against service animals which you don’t ? You contradict your self yet again and are inconsistent , but that’s understandable considering you like to keep money from unknowing tourists it must be your way of a warm welcome to your country . (WARNING TO ANYONE WHO IS REFUSED A STAY , have the hotel cancel or cancel the booking right away or else they will lie and say you stayed when you didn’t .) Probably the worst hotel experience I have ever had to deal with . The management are condescending thieves, beware don’t stay here unless you want to get robbed blind. They refused to let me stay ( because they don’t allow dogs ) despite it was a service dog and still kept my money of over $240 for a 1 night stay which was booked only a few minutes prior and discriminated against me . They had the opportunity to do the right thing and give me back my money since they were not allowing me to stay but decided not to! Proof that this hotel should be AVOIDED AT ALL COSTS . Look elsewhere!
翻譯