My wife had booked this hotel via Secret Escapes, which till now has been a guarantee for excellent experience. Not so at first encounter this time. The room we were allocated was at the bottom of what seemed like a doves' toilet shaft, smelling of manure when opening our window. Also, the bathroom had an unpleasant smell of mold, being entirely without ventilation. We complained, but there were no other rooms available the first night. Next day we managed to be upgraded to a deluxe room, at a cost, with the benevolent help of receptionist Andrea, who played an important role in making our stay a pleasant one after our initial disappointment. This hotel certainly has its quaint and charming sides and given that a deluxe room or suite is granted, one's stay can be absolutely adorable and romantic. The location could not be better and despite being in the very centre of a vivid nightlife, sleeping quality was good. However, beds are made in a to us bewildering manner, forcing the guests to refold the sheets to enable going under the covers. Finally, what also reduces the stars given by us is the lack of breakfast facilities in the hotel itself, making guests walk about half a km to another location where a limited breakfast option was served. Good quality of raw materials, but no choices given. It will be hard to recommend this hotel due to a lot of shortcomings, considering the high prices charged. Still, receptionist Andrea and our own demanding approach managed to turn our stay around this time, but we know other guests who were not as lucky as us.
滿意
53 評價