Fairfield Inn & Suites Spearfish

We enjoyed our stay. The room was a little cramped, but worked ok for our needs. It also had a little bit of what I would call pet smell, but it wasn't bad. Everything was visually clean and the staff was very friendly. Bed and sheets were clean. Parking lot was also a little cramped, but we were able to get parked even with a trailer. Overall, we did have a good stay. Options for the TV were exceptional and I appreciated some of the alternative options at breakfast. We would stay here again.

Erroneous credit card charges!!! Hotel is dated, bed is comfortable, nice shower pressure and hot water. Front desk charged my card $25 twice for 1 night. I called, and the manager couldn’t seem to get to bottom of it. First, it was 2 $25 charges for incidentals (even though I stayed 1 night), then 1 charge for $25 and another $25 charge for having a service animal (which I have proof of). Odd thing is, 1 of the $25 charged was for the night I stayed and there was another $25 charge for the next night - and I wasn’t even there then. I had booked for 1 night only. After a couple calls to the hotel and speaking with the manager (who claimed she credited back the service dog charge and stated that the incidental should have fell off by now) - even though both were still on my card with zero “credit back” I called my credit card company. I wouldn’t stay here again. To me, if you can’t manage something as basic as this, you shouldn’t be in the business. It was a simple one night stay, and a week later, I’m still dealing with this? No. Absolutely not.

Won’t relax first Looking forward to getting in hot tub and pool. Hot tub was greenish brown in color and pool was dirty

The ceilings and walls have absolutely zero sound dampening insulation and every step sounds like an explosion. Would not stay again! Front staff extremely unfriendly and unhelpful and check in felt as though it was an extreme inconvenience for the front staff. The one highlight was the staff member working her butt of on her own to serve all hotel guests breakfast.

Small rooms not much room to move around.

No