We booked via the Capital One platform for a night at Comfort Stay (near Athens Airport), knowing that we were spending the night to catch an early flight the next morning. It went downhill from the start. The shuttle to the hotel took 45 minutes from the initial call to arrival at the apartment, despite being told after the initial communication that it was on the way and should arrive in 10 minutes. Once we arrived, we were all guided to a room that looked very different from what we had booked. After checking the signs and pictures online, we realized we were provided accommodations at Tina’s Apartments rather than what we had booked—Comfort Stay. Tina’s Apartments is almost half the rate of Comfort Stay. Most notably, we were never told we would be staying at a different property at any point from reservation to being directed into a different property. We went back to reception and brought up that perhaps there was a mistake in placing us here rather than at Comfort Stay. To this, the manager said it was a sister property and that it was all the same. He reported that there was an issue with Comfort Stay, thus they had to house people at Tina’s Apartments, which is a sister property. We brought up that, given the price difference in rate, we should be reimbursed the difference if they were not able to house us in the room we paid to stay in. To this, the owner expressed frustration continuously without offering a solution. Upon continual probing, he called the owner, whom we could hear shouting on the phone. Subsequently, he gave us two choices: (1) stay in the room for the full price or (2) leave with reimbursement the next day. We were trying to be reasonable and asked for the difference in rate, but they were not ready to accommodate despite their blatant deception. We felt unsafe at that point and asked to leave the property with proof of reimbursement. At this point, there were several people around us with raised voices asking if we had cleaned the room prior to leaving. One man was yelling at us to follow him to go check the state of the room -- this is not okay at all and was clearly an initimidation tactic after initial planned deception. Should there have been real issues with Comfort Stay and the guests needed to be accomodated at a different property, that should have been communicated well ahead of time or at least at the time of check-in. We should also have been reimbursed the difference in rate at the least. After we read other reviews, we realized that this is not the first time this has happened. Their ratings going back some time note similar occurrences. It seems like a scheme to overcharge and rip people off. Highly recommend against. Also to note, there was not one single apology for the mess they caused. I'm of course still waiting for my reimbursement.
翻譯