The room was good with great amenities. The Hotel itself has a Uzbek feel with the sandstone coloured walls and mosaic details in the alcoves . The spa was great . I had a Thai massage and my Masseur was Evan who did a splendid job! I was feeling the relaxing effect of the massage even on the third day . The breakfast buffet was also really good. The shower in the bathroom was also a great one , which is always a positive after a tiring day of walking . Sunita, traveller from India
This former caravanserai is right in the middle of the old town, a perfect place for exploring from. Our room (140) was in a newer part of the property on the first floor (one down from reception) & meant taking a flight of stairs down & then up again. This no step free access to this part of the building so be prepared to carry your luggage. The room itself was large with good air conditioning & WiFi connection. Unfortunately the safe didn’t work, but was quickly replaced (but the replacement was not secured & could easily be picked up to take contents away). The bathroom was ok, but the shower had a tendency to overflow, so just be careful. Breakfast was in a large room in the basement & was an impressive selection, lots of cakes as well as fruit & hot selections. If there are a lot of people then getting coffee can take time as despite there being two machines the staff insist on serving you & there is only one person on the coffee station & they only use one machine. We also feel that as we were just a couple and not able to speak Russian we were given a lower level of service, always being pushed to the back of a queue or allowed to be interrupted by other guests pushing in. The hotel though doesn’t make full use of its facilities, despite having a central courtyard there are no seats there, in fact there are only about six chairs on the verandas in total and they are outside bedrooms so feels a bit odd to sit there if it is not your room. There was a small courtyard outside our room but again no seats & we only had one chair in the room so couldn’t even use that to sit together outside. Despite the website saying there is a bar, there wasn’t, we were rudely told ‘if you want a drink go over the road’. And the restaurant was shut, supposedly opening again the week after our visit. We did find our way to the roof thanks to a very helpful member of staff, & there is work being done to open a rooftop restaurant, we used some chairs that the builders had left and had a wonderful view of the sunset over the old town. The new restaurant should be an asset. Overall the hotel is ok, needs to capitalise on the assets better, and treat all guests the same.
訪訪客用戶Do not recommend this hotel. We arrived to the hotel to find out that our room is supposingly not ready, very arrogant and rude receptionist named Mutakhir insisted that we move to the hotel across, it seemed very weird as if he got personal interest for us to stay in another hotel. The only reason I selected this hotel even though it's far from the old town, 20 minutes walk away, because of the swimming pool. He said I have to pay 30 USD per hour!!! To use their tiny swimming pool that turned out to be with very cold water. It turned out that he was lying and the hotel had 20% occupation capacity, after speaking with another receptionist we stayed 2nd night. Overall very negative experience because of this rude and arrogant receptionist
訪訪客Отличное место, чтобы остановиться в Бухаре. Удобное расположение на тихой улице, можно спать хоть до обеда) Рядом исторический центр и магазины, все есть. Бухара, жара, июль. А хозяин заранее включил кондиционеры в комнатах перед нашим заездом - попал прямо в сердечко!) Номера со всеми удобствами, свежие, чистые и красивые. Уютный двор, где можно посидеть вечерком и расслабиться. Есть кухня - можно готовить. Гостей было мало и нам без доплат дали отдельные номера. Хозяин - щедрая душа, накормили нас вкусным завтраком, напоили чаем со сладостями. В общем отдых удался, спасибо большое этому дому!