From the moment I arrived, the service was impeccable. The staff was welcoming, attentive, and always ready to assist with a smile. Check-in was smooth and efficient, setting a positive tone for my stay.The room was immaculate and beautifully decorated, combining modern amenities with a cozy atmosphere. The bed was incredibly comfortable, and the linens were of high quality, ensuring a restful night's sleep. I appreciated the thoughtful touches, like the complimentary water, fresh fruit, and a well-stocked minibar.The hotel's facilities were top-notch. The fitness center was well-equipped, and the spa offered a range of luxurious treatments that left me feeling rejuvenated. The pool area was a highlight, providing a serene oasis with comfortable loungers and attentive poolside service.Dining at the hotel was a culinary delight. The on-site restaurant served a variety of delicious dishes, expertly prepared and beautifully presented. Breakfast was a feast, with a wide selection of options to suit every palate.Location-wise, the hotel was ideally situated, providing easy access to local attractions and public transport. The concierge team was knowledgeable and provided excellent recommendations for sightseeing and dining.Overall, [Hotel Name] exceeded all my expectations. The combination of outstanding service, luxurious accommodations, and prime location made for an unforgettable stay. I highly recommend this hotel to anyone seeking a premium experience. It truly deserves a perfect score of 200!”
訪訪客用戶We checked into Lumbini Palace Resort on November 24, 2023, for a two-night stay. Our experience was flawless; there were no service issues, and we thoroughly enjoyed our time there. However, upon checking out, I realized I had carelessly left behind a very important item in the room. The day after our departure, I contacted the hotel to inquire about my belongings. They assured me they had found them and would promptly send them back to me. Initially relieved, I awaited their response eagerly. However, as days passed, I received no updates despite my repeated requests for them to send my belongings via courier, with me covering the costs. Unfortunately, the hotel failed to respond to my requests, leaving me to make weekly follow-up calls. After more than three months of waiting, I was informed that my belongings had been lost. The excuses provided, such as changes in management or staff not being on duty, seemed unprofessional and lacked accountability. Losing items of great religious significance has been distressing, and the lack of genuine concern from the hotel only exacerbated the situation. Additionally, the absence of any communication from the new manager further highlighted the hotel's disregard for customer care. As someone involved in the travel industry, I had considered recommending Lumbini Palace Resort to my clients. However, based on my experience, I have decided against it. It's clear that the resort's staff need better training and a deeper understanding of their responsibilities in the hospitality industry. This incident serves as a reminder that exemplary customer service is essential for sustaining success in this field...