Maria was extremely professional and helpful, She’s a joy to be around. Maria was able to answer all our questions about sightseeing in the area and provided helpful information regarding safety and shopping. Marie picked up after us immediately and continuously kept the entire lounge clean.
It was a very enjoyable time in a great environment with very efficient staff. My only complaints are: 1. The reception of the DSTV is very poor and is distorting 2. I struggled to connect to the WiFi, but it was sorted out
Checked in to the Newly renovated Mercure Winhoek, checked in with a business partner who stayed at Movenpick and I had the priviledge to stay at Mercure. I was checked in by Jessica, cool calm and collected lady. Check in went perfectly fine, rooms are clean and well maintained by the property.
As an avid global traveller, I have never experienced a hotel as bad as this. As a business traveller Internet connectivity is very important and in this establishment it was lacking. 3 days of complaining and no result. The responses I got from the front desk when I complained was scary. I’m not gonna go into details but do yourself a favour and stay clear from this place. Not in line with the Marriott brand