開業於2023-01-31,相信無論您是一日遊還是深度遊,自然之家東灣海濱公寓都是您關丹之行的不二選擇。從飯店去往機場的旅客到達蘇爾坦哈吉艾哈邁德沙阿機場很便捷,位於大約21km的地方。Batu Hitam位於飯店大約4km。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備和衣櫃/衣櫥。有飲水需求的旅客,飯店還為您提供了電熱水壺和瓶裝水。除此之外,配備有拖鞋和24小時熱水的浴室是您消除一天疲勞的好地方。您可以到咖啡廳與朋友暢飲聊天度過閒暇時光。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的MINT(亞洲菜)、Pak Su Restarant (Seaside)(亞洲菜)或KFC品嚐下一流的推薦美食。飯店種類繁多的休閒設施能為每一位下榻於此的您創造多元化的休閒空間,這其中包括Spa和健身室。如果時間充裕,旅客可以在禮品廊給好友挑選精緻的禮物。
訪訪客用戶2024.06.24
The house was cozy and clean, with a strategic location that made it convenient for exploring the area. Everything was perfect!🏡 ✨
Cleanliness:
I would rate the cleanliness a 2 due to the poor maintenance and housekeeping. None of the electrical outlets were functioning properly, and there was a noticeable electrical sound. For those traveling with children, please be extra cautious. During our sightseeing trip from 1 pm to 10 pm, we returned to find the towels we had used earlier that morning, wet and folded on the table instead of being replaced with fresh ones. Additionally, our used cup had not been washed and was left untouched.
Location & Amenities:
The location was great, and the kids had a fantastic time, especially in the pool area. The pool is spacious, clean, and convenient for parents to relax while their kids enjoy themselves. The surrounding environment is excellent and truly mesmerizing. We were happy to sit back, relax, and enjoy the soothing sound of the waves—it was incredibly calming. The seaside area is ideal for large family gatherings or company events, with plenty of space available.
Service:
I would rate the Front Office Staff at 4, especially Mr. Aftar, Mr. Azlan, and Mr. Rahmat, who were very helpful. However, I had a negative experience with Ms. Y (name withheld), who was unhelpful and lacked empathy. We were planning to shorten our stay from 3 days/2 nights to 2 days/1 night due to heavy rainfall, flooding in some areas, and car issues. We asked her at the front desk, after consulting Trip.Com, if we could shorten our stay. Instead of showing understanding, she kept saying she couldn't assist and that the Manager on Duty was unavailable. She directed us to deal with Trip.Com the following day, which we understood. However, when I asked if, in case Trip.Com approved our request, we could check out later (around 1 or 2 pm), she refused. She claimed they couldn’t offer a late check-out as the hotel was fully booked. I was shocked, as I was giving up an extra night and yet wasn’t granted even a late check-out at 12:30 pm, and yet she was mentioned it will be chargeable. To my surprise, I later checked online and saw plenty of rooms available and an empty pool. This was disappointing. Just imagine, i am planning to give away my extra night and when i wasnt able to get a slightly late check out due to fully booked ? what ridiculous is this ? IF, we requested late check out on the actual check out date, i totally understand . But this is another way round and she left me speechless.
On a positive note, Mr. Aftar, Mr. Azlan, and Mr. Rahmat were understanding and helpful. Despite not asking for much, their suggestions, empathy, and sincerity made a significant difference in our stay. It was because of them that we decided to continue our stay and cancel our initial plans. A big thank you to them for their kindness and helpfulness, always checking in to see if we needed assistance and offering thoughtful suggestions.
Overall Experience:
Our overall stay was very good and enjoyable. The kids loved the pool and the sightseeing views. The location is fantastic, with a breathtaking view of the sea, providing a truly relaxing experience. Special thanks also to the IRD staff at the restaurant for kindly helping us store our frozen food.
We are visiting Kuala Lumpur and staying at this hotel for the first time. From the moment we arrived, we were warmly welcomed by the staff. Every member of the team, from the buggy driver to housekeeping and the receptionist, was exceptionally friendly. The views and scenery are stunning, providing a beautiful and relaxing atmosphere. We booked the Ocean View Suite, and the room exceeded all expectations—elegant, breathtaking, and beyond words. Our 3-day, 2-night stay at this hotel was absolutely perfect, and we will definitely be returning in the future.
The villa was awesome.. nice view and the facilities were good.. The room was spacious, clean and comfotable for healing.. tqvm La Villa by Holiday In Cherating🫶🏻
it's a nice unit view a cool sea view located next to Kuantan River. Conveniently accessible to all proximities. The parking area of the building is quite messy. took find time to figure out the orientation.
訪訪客用戶i would to share this hotel is so comfortable to stay. Its nearby to my working area and so many shop market to buy any food. This hotel clean and tidy so well. i will repeat again soon and share this experiance to other people out there.
AAmirekaView gempak, tapi kurang selesa. Breakfast kena pelbagaikan lagi protein, room service kena awal sikit dan dahulukan orang yang stay lama 😅 access card beberapa kali tak function, kena turun recept balik utk activate.. pennat tp pls keep improving!
TTan chun yap3rd floor are horrible, u can hear sound of water tank almost whole night. It was so disturbing for light sleeper. Meanwhile they moved me to another empty room with window, another nightmare! Noise from the street and very warm by day time, however they managed to move me to another better room after my complaint. An Indian girl at front desk doesn’t seems enjoy her work, kudos to housekeeper PN Zana. Room well kept during my stay