開業於2023-01-31,相信無論您是一日遊還是深度遊,自然之家東灣海濱公寓都是您關丹之行的不二選擇。從飯店去往機場的旅客到達蘇爾坦哈吉艾哈邁德沙阿機場很便捷,位於大約21km的地方。Batu Hitam位於飯店大約4km。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備和衣櫃/衣櫥。有飲水需求的旅客,飯店還為您提供了電熱水壺和瓶裝水。除此之外,配備有拖鞋和24小時熱水的浴室是您消除一天疲勞的好地方。您可以到咖啡廳與朋友暢飲聊天度過閒暇時光。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的MINT(亞洲菜)、Pak Su Restarant (Seaside)(亞洲菜)或KFC品嚐下一流的推薦美食。飯店種類繁多的休閒設施能為每一位下榻於此的您創造多元化的休閒空間,這其中包括Spa和健身室。如果時間充裕,旅客可以在禮品廊給好友挑選精緻的禮物。
訪訪客用戶2024.06.24
The house was cozy and clean, with a strategic location that made it convenient for exploring the area. Everything was perfect!🏡 ✨
Cleanliness:
I would rate the cleanliness a 2 due to the poor maintenance and housekeeping. None of the electrical outlets were functioning properly, and there was a noticeable electrical sound. For those traveling with children, please be extra cautious. During our sightseeing trip from 1 pm to 10 pm, we returned to find the towels we had used earlier that morning, wet and folded on the table instead of being replaced with fresh ones. Additionally, our used cup had not been washed and was left untouched.
Location & Amenities:
The location was great, and the kids had a fantastic time, especially in the pool area. The pool is spacious, clean, and convenient for parents to relax while their kids enjoy themselves. The surrounding environment is excellent and truly mesmerizing. We were happy to sit back, relax, and enjoy the soothing sound of the waves—it was incredibly calming. The seaside area is ideal for large family gatherings or company events, with plenty of space available.
Service:
I would rate the Front Office Staff at 4, especially Mr. Aftar, Mr. Azlan, and Mr. Rahmat, who were very helpful. However, I had a negative experience with Ms. Y (name withheld), who was unhelpful and lacked empathy. We were planning to shorten our stay from 3 days/2 nights to 2 days/1 night due to heavy rainfall, flooding in some areas, and car issues. We asked her at the front desk, after consulting Trip.Com, if we could shorten our stay. Instead of showing understanding, she kept saying she couldn't assist and that the Manager on Duty was unavailable. She directed us to deal with Trip.Com the following day, which we understood. However, when I asked if, in case Trip.Com approved our request, we could check out later (around 1 or 2 pm), she refused. She claimed they couldn’t offer a late check-out as the hotel was fully booked. I was shocked, as I was giving up an extra night and yet wasn’t granted even a late check-out at 12:30 pm, and yet she was mentioned it will be chargeable. To my surprise, I later checked online and saw plenty of rooms available and an empty pool. This was disappointing. Just imagine, i am planning to give away my extra night and when i wasnt able to get a slightly late check out due to fully booked ? what ridiculous is this ? IF, we requested late check out on the actual check out date, i totally understand . But this is another way round and she left me speechless.
On a positive note, Mr. Aftar, Mr. Azlan, and Mr. Rahmat were understanding and helpful. Despite not asking for much, their suggestions, empathy, and sincerity made a significant difference in our stay. It was because of them that we decided to continue our stay and cancel our initial plans. A big thank you to them for their kindness and helpfulness, always checking in to see if we needed assistance and offering thoughtful suggestions.
Overall Experience:
Our overall stay was very good and enjoyable. The kids loved the pool and the sightseeing views. The location is fantastic, with a breathtaking view of the sea, providing a truly relaxing experience. Special thanks also to the IRD staff at the restaurant for kindly helping us store our frozen food.
The resort is nicely set up. Lots of trees and those who love nature wld definately love this place. The issue is the staff are mostly new and without much knowledge and not much sure they are properly trained/guided. Some whom are locals, don’t seem to be able to speak proper English. The restaurant is always infested with flies. Be careful of what u eat there. During my few days there for bfast, there were flies everywhere. Flies were dancing here and there on the food and our table. Some of their food is not covered and even their staff saw it but like just cldnt be bothered. Food taste is just ok only. Bicycles for free to use. But not maintained with many spoilt and useable. The room was ok. Spacious n clean. The villa’s pool was a bit dirty. I wonder how often they clean the pool. I understand sometimes leaves and other debris will drop in but it was dirty. Luckily upon my complaint, the staff came quickly to clean it, though wasn’t properly cleaned. The pool’s metal railing steps were moldy. The resort is big with beautiful landscapes. but sadly not properly maintained, not well kept. One can see debris and fallen leaves which were there for many days unattended. They seem to be lacked of staff to do the cleaning or at else, sweep it. It sad to see such beautiful resort to end up like tis.
My wife and I stayed here in October for an overnight staycation. For the high price paid, we expected much better. After all, the price is equivalent to a 5-star hotel in KL. The villas look quaint from the outside, but inside they are EXTREMELY dated - The decor is straight out of the early 80's, before my wife was even born ! The bathrooms are in a state of disrepair. You can't take a shower without the water backing up through the toilet and making loud glugging noises. The water took forever to drain from the sink, presumably clogged with decades of hair. Several lights in the room were not functioning and the safe box was totally broken. The only modern thing in our room - a large flat screen TV, is connected to an old-style Astro satellite box with only a few channels subscribed. Unfortunately the 'traditional' wooden sofa was as hard as a board, so uncomfortable to watch TV for long. The bed - set up as a mock four-poster - was fairly comfortable, mattress a bit too hard for my tastes; but we slept well, particularly with no outside noise. Luckily, the aircon was working very well . A kettle is provided, and there is a refrigerator in the room which (eventually) keeps drinks cold. Take note that only two small bottles of water are provided. Also provided are some sachets of no-name coffee, and tiny bottles of no-name shampoo/shower gel (it appears to be the same stuff inside each!); So make sure to bring your own. The small pool was adequate, dark, and actually resembled a fish/turtle pond rather than a plunge pool. The main pool of the hotel is a different story: It appears to have been recently modernised and is wonderful. Better still, we stayed mid-week so there were no noisy local families & kids. We had it pretty much to ourselves. Breakfast was nothing to write home about. A very limited selection compared with Holiday Villa Langkawi where we have stayed many times previously. Went for dinner in the restaurant, and our first choice for meals and drinks were 'finished already'. The satay was terrible, and the milkshakes were straight out of a bottle. I really hope that HV now spend some money to modernise these overpriced villa rooms, and improve their F&B offerings. Won't hurry back until they do.
訪訪客There are 2 types of rooms i.e Villa & Chalet. We stays at Chalet which is more cheaper & different types of buildings. There are 2 terrace buildings with 2 storey & 3 storey . We took ground floor of the 2 storey.The room is just nice for us with living area (forgot to take the photo) and clean. Since our room is just next to the staircase, we can hear upstairs guest talking & kids playing & knocking the floor 😀 The ambiance of the chalet is good and clean. It’s about 150 meter to the beach. Clean fine sand beach! I was informed by one of the guest, the beach is the only beach in Peninsular of Malaysia that suitable for surfing! No rogue waves with sloping beach. No wonder there is a cottage for you to rent surfing board and there is a coach for those who want to learn surfing. Not much menu for breakfast but is acceptable since i assume it’s just a 3 star chalet. If you prefer to eat outside, there are eatery place nearby. Just a walking distance. We have dinner at a stall in front the chalet entrance. Will i come here again? Definitely!