佛羅倫薩套房餐廳及精品飯店(Florence Suite Boutique Hotel and Restaurant)

Pleasant but not as advertised! We booked an executive room for 6 nights. The bathroom was diabolical the toilet inches from the wall making it impossible to use comfortably. We politely asked for another room but was told it would cost a further £100 to move .The staff seemed dismissive, so we had to take the option but not happily .The photographs on the hotel site show a large bathroom exactly as you would expect from the term executive . To me executive indicates plush and spacious. Breakfast was ample but for six days they couldn’t get the order right and on the last day it seems we were forgotten and had to alert them we were there , Breakfast took 1 hour . We paid extra for parking yet on two occasions we couldn’t park in the spot allocated, once they moved the culprit the second time we had to park in another bay ( not a big issue ) but again spoilt the overall experience. We love the area and plan to return but won’t book here again . Seems they lack in customer service and should advertise the rooms accordingly .

Had a nice stay - the staff were lovely and loved the new conservatory/restaurant area. There were a few things in the room that could have been improved and the soundproofing wasn’t the best (was woken and kept awake by someone watching a movie into the early hours) but the bed was comfy and the room was clean. Breakfast was delicious but would have liked a continental selection or the ability to have fruit and yogurts etc. location is perfect for southsea.

Stayed here in the executive suite which had everything we needed. The staff were friendly. Lovely cooked breakfast, i did think it was continental breakfast as well but just cereal which we had to ask for but other than that everything was perfect. Lovely garden. Very clean. The seafront is just a short walk with electric scooters parking to ride which were very cheap and great fun.

Sehr schönen Hotel wir waren schon mehrfach da. Jedes Zimmer individuell.

Bella casa vittoriana, vicina al mare. La camera gradevole. Unica pecca la mancanza del frigobar

Very pleasant hotel. Quiet. Gastro pub linked to the hotel just across the road was great too. Helpful staff. Nice big room, clean and well decorated. Comfy bed. Easy walk to the sea front. I recommend rebooking parking if you need it. Would definitely stay again.

The name of the hotel is the Florence Hotel on Malvern Rd, very little signage and what signage there is small and tucked away in doorways. The hotels main name is the Mercer Hotel on Florence St, large signage. The Florence Hotel reception is co-located at the Mercer Hotel reception. I found this very confusing and just plain complicated.

Thank you so much for a great stay. Clean and spacious room and the staff were so friendly and helpful. Food was excellent too.

Amazing hotel, great staff and food, but cleanliness left a little to be desired. Windows and bathroom don’t look like they’re done regularly.