佛羅倫薩花園精品飯店及餐廳

非常令人失望。 我們預訂了一間行政特大號床間，但房間位於地下室，又小又悶，感覺就像地牢一樣。 小窗戶直接通往甲板和水療中心，這很奇怪——如果有人使用它們，我們根本沒有任何隱私。 床很糟糕，床墊很硬，而且床邊沒有支撐，所以我們幾乎沒怎麼睡。床墊底部佈滿黑色磨損痕跡。 淋浴架傾斜安裝，浴室不太乾淨。再次，窗戶直接通往甲板/水療中心，因此必須關閉。 積極的一面是，工作人員很友好，樂於助人，我們在 Florence Arms 餐廳吃了晚餐，非常棒。早餐也很好。 總的來說，我們很高興只住了一晚，我們不能再在那張床上再住一晚了。房間的標準不符合我們期望的“行政”客房的標準，而且價格也絕對不合適。 我們不會推薦這個地方。

昨天去吃午餐，是我吃過的最糟糕的一餐。點了漢堡，肉裡有白色纖維，深色肉顏色不同，味道很不對。離開餐廳後，我感覺身體極度不適。他們給我減了 8 英鎊，考慮到我只吃了 4 口食物，這可不算是好的客戶服務。

Regrettably I had to give 2 stars mainly because of health safety and well-being - they gave no bottle water in the room despite booking a king room and told at checkin we had been upgraded. the tap on the shower fell off when turning temperature to hot (anti clockwise) it’s very heavy metal nearly hit my foot. There was no mixer taps old school hot and cold. The vinyl flooring in the shower room had white stain marks. Visually the place appeared somewhat tired overall. The breakfast I felt was lacking. The Breakfast included in the room price had so many hidden add ons. These are not clearly shown on the menu but told when ordering. We couldn’t have fruit, cereal, crossiant, juice or yogurt or any other coffee unless it was filter as part of a cooked breakfast. The sausage tasted budget sort and bacon not cooked long enough served very pink. I’ve never come across such a rigid breakfast system in all my hotel stays. Our room faced the Main Street which was noisy for a Saturday morning. The plug socket by the mirror was half covered by a wardrobe. Made it difficult to use for the hairdryer. We did like something and happy to point these out - there is on-site free parking, good selection of teas and coffee in the room, vibrant wall paper and effort with the furnishings is great touch which helped the overall tired look along. For what we paid £119. Despite the hotels positives. We wouldn’t come again purely down to those little touches, having a complimentary bottle water in the room, modern mixer taps, better breakfast choices available to guest makes a difference to us

We only stayed one night but had a really good time. The room was spacious and nicely furnished with two armchairs and the most comfortable bed we’ve ever slept in! The bathroom is compact but perfectly clean and functional with light from high windows all round. The breakfast menu was varied and the cooked breakfast was amazing with excellent poached eggs. Our stay was better than expected and the staff were friendly and efficient. Parking is tight in this location but we were given a pass for the car to park in the area. We will be returning.

Good location for sight seeing. We were therefor a family occasion but will return soon to visit the sights. The hotel offered a fantastic range of food in their restaurant, breakfast was amazing. Rooms were fresh and bright, everything you need for a break.

Excellent hotel beautifully decorated so comfortable. Staff can’t do enough for you really friendly really made a difference would definitely stay again . Breakfast is excellent great service. We have stayed in Portsmouth many times over the years in different hotels this is by far the best .