領主街飯店，貝斯特韋斯特品質精選(The Lord Street Hotel, BW Signature Collection)

The hotel is quite new and the room is clean. The first room is so cold and so small because it’s on the rooftop floor. However, the kindly staff change the room for us. The shower is modern but the water flow is not strong enough. No drink water complimentary in the room. The breakfast is good and clean.

Very clean hotel in excellent location.Room was excellent,staff friendly and helpful.Cheap parking on site,and a large choice of bars and eateries closely.Would definitely return to this hotel

It was good having the sports bar below the hotel, though it did sometime mean the receptionist was busy sering in the bar. The room was freezing when we arrived and the aircon heating kept switching off after 30mins. Relied on the batroom radiator to heat the whole room. The room itself was spacious for a cosy/small room and it was clean and nicely decorated. My wife particularly like the electric shower. The corridors were a bit of a maze with little signage to get you to reception. Glad there wasn't a fire.

Great hotel and location, the only thing that lets it down is the electric shower which this time of year you have to hug the wall to get wet

I made a complaint via the hotels web site but have not had a reply. I do not expect to see used feminine hygiene products in the toilet brush.

Outstanding hotel in an excellent location. Staff particularly friendly, helpful, and attentive, especially Claudia. I wish our trip had involved staying more than one night here.

Short 3 day stay. Have stayed in this hotel before so knew it was ok. Staff are very good and friendly. Location is excellent right on Lord Street. I was put in an accessible room this time which i didn't need or ask for but it wasn't a problem. The bed was comfortable and the shower was a wet room. A couple of very small issues, one was no hooks anywhere so nowhere to hang towels or a cap. Also the bathroom didn't have the 2 pin shaver socket so couldn't recharge my electric toothbrush.

The front staff has gone far and beyond to make our stay as comfortable as it possibly could. I would like to commend Jade for making our stay memorable.

Staff were friendly at reception. Night receptionist very helpful and attentive. Stayed here before as rooms are comfy, clean and modern. Would highly recommend.