避風港飯店(Haven House Hotel)

Well where to start…. We’re still in the lovely front bedroom with bird poop covering the windows to interupt the “garden” view. My work mate is asleep but visibly shivering as the gap in the window is filled by a piece of foam to keep the wind out… out tv remote had no batteries so off I scampered to the local Tesco to buy some more only to find that the TV is actually broken 🤣 there is what I think is a self service restaurant on the second floor, a fridge freezer on the hallway with a disgusting microwave next to it. There are a few moldy bananas in the side of the fridge if you’re peckish though. Personally I wouldn’t advise opening the door as the smell puts you straight off your food. The Room itself isn’t too bad……nope on second thoughts it’s so so bad, by far the worst I’ve ever stayed in. Miss mash furniture, dirty bathroom, no TV, bed like a rock, noise from outside. On the plus side the last residents left us half a bar of soap as apology for stealing the TV remote batteries which was very good of them. I would have taken it all up with the owner, however, he doesent seem to be available face to face and to be fair to him if this was my “hotel” then I would stay well clear of customers too. I did get a compliment on the way out from one of the other residents on how nice my trainers were though! Considering he was wearing bin bags on his feet I didn’t quite see where he was coming from. On the whole, I’m at 23:45 and still not slept yet but can’t wait until my breakfast In the morning 😋 Guys, DO NOT STAY HERE 😩😩😩

The hotel is very dirty and not well maintained. There is no care for the customer by the hotel team or person in charge. The bathroom was not clean at all and the Tv set wasn't working The floor of the room was so dirty and covered with food crumbs and blood stains. The mattress on the bed itself was dirty and same thing with the bedding's. There was noise coming from inside the hotel. The room that was allocated to me had no wardrobe for us to put our clothes. There was no adequate complimentary toiletries provided in our allocated room. The balcony as advertised by the hotel was not even safe for anyone to walk in as it was falling apart with exposed wires. We couldn't stay for the 2 nights we had booked for and left almost immediately I have promised myself that i will be making a formal complaint about this hotel to the Southend Council as soon as possible because i strongly believe this hotel is not fit and safe for people to stay in.

Nasty hotel, stinking off urine & even if it was free i would never stay here. Its down one of the worst Roads in the area, the only views are rubbish on the floor or bins. Camera surrounding the place because its ao rough. Stay anywhere but here! Southend is full of places to stay! No need to waste your money here because you will regret it.

I was supposed to stay here in august 2022 but left without staying. The room was disgusting, there were stains all over the floor and an odour like one I’ve never smelt in my lift. The room was filthy, the bathroom still had shampoo etc from the prior occupants. The front door had been kicked in at the bottom and poorly fixed. I texted the owner regarding a refund but did not hear back. Will be referring to environmental health etc as it is a safety concern that people could be staying there

Ourside. Filthy windows, cracked surface (concrete) plants badly need tlc, front door boared up. NO reception/care. In fact, these are really bed sits. IT IS NOT AN HOTEL!!! Room good, 2 nice reproduction chairs) en suite small, shower damaged, sm wash basin no hot water to shave in but pointless because there was no plug. Toilet seat moves. ONLY person we saw wanted us out by 11 and the keys. Clearly, customer care and English were NOT is forta. Noise outside awful, to very late. This place shold not be on *********** or similer sites; tarnishes their image and this is NOT AN HOTEL

Do not book this hotel. It is dirty. It is tiny. The room stinks. It lists parking - which means parking on a permit only road after 6pm, with no spaces. Honestly, the most disgusting room I have ever had the misfortune to stay in. Thank god we brought pillow cases. Will NOT be using the shower. Check out time cannot come early enough.

This so called “Hotel” is a disgrace to name of hospitality , it is not a Hotel by any stretch of the imagination , it is a house converted into as many rooms you could cram into a very tight space with shared bathroom / WC , it would fall under an emergency accommodation hostel at best … I was greeted by a lady who pointed me to an open side door and a dark stairwell and told to go up ? No proper reception entrance , I proceeded upstairs to be met with piles of dirty bedding and sacks of rubbish and the owner … I gave my name and asked if my room was ready and was told no you don’t have a room to stay in I’m sorry you’ve had a waisted journey … seems he failed to update booking . Com that his previous guests was staying on in my booked room for a longer duration … I had a lucky escapee Stay away from this back street Sh*t Hole

It was disgusting and it was double booked it’s the worst one in the whole world needs to be shut down badly you couldn’t even lock your room door it’s disgusting What’s a terrible place they said free Wi-Fi but it wasn’t free Wi-Fi and nowhere to park End the run smell disgusting

It's no surprise that the Haven House Hotel has become the ultimate ticket for those wishing to have a truly exclusive and life-changing experience. As soon as you arrive, the atmosphere pervades you: it will stay with you for days if not weeks. The latest in biotechnology will shock your immune system into developing strengths it never knew it could have. The Haven House's unique mattresses will do to your back what a hundred physios cannot fix. The view from the first floor will help you develop the aesthetic insights of a Turner Prize jury. Pampering is very 2010s: this hotel gives you lived experience. Senior, respected people are literally battering down the front door to be able to access the treats that the Haven House offers. So can you, for seventy of your finest British pounds. I've got an itchy feeling that the Haven House experience will be with me for a long, long time.