I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will
Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!
The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.
Best Western Queen Victoria Market Hotel 飯店是一家全新的 4 星級飯店,共有四層樓,提供各種房型,包括無障礙客房。 飯店距維多利亞女王市場僅 5 分鐘步行路程,那裡有很多美食和各種商店。從 11 月 23 日至 3 月 15 日(不包括 12 月 21 日和 28 日),每週三晚上都可享受 QVM 夏季夜市。附近有墨爾本博物館、皇家墨爾本醫院、公主劇院、達克蘭區和弗萊明頓賽馬場。 飯店的交通便利,方便顧客乘坐前往市中心的巴士和有軌電車。
訪訪客用戶2023.06.03
Capel街這家Best Western酒店不大但是非常整潔衞生。出酒店左手到Victoria Street 直走2分鐘就看到墨爾本有名的維媽市場。酒店是今年2月份開始營業,一切設施都是新的,就是房間新裝修好有些氣味。酒店老闆夫婦很友好,經常詢問房間是否要清潔或添置衞生用品。這次住在酒店期間竟然碰上墨爾本地震,夜裡近12點被晃醒,雖然震級不大,但也算是一場奇遇。
坐落於墨爾本中央商業區的聖域飯店,會讓您在南岸擁有別樣的體驗,開展一段難忘的旅行。飯店地理位置優越,駕車至福林德斯火車站僅需1km 。旅客們會發現Regal Lawyers and Advisors、墨爾本戰爭紀念館和澳大利亞當代藝術中心距離飯店都不遠。優美的環境,再搭配上細緻周到的服務,飯店的休閒區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2023.03.04
The place has amazing service with a beautiful room to stay in! The staff were not only friendly but were so happy to help us with any enquires we had about our stay. A beautiful room with a large balcony of an amazing view of the city! Located in a quite area but central to everything and easily accessible transportation and parking!
歡迎蒞臨下榻墨爾本南岸 AC 飯店,以別樣方式感受墨爾本風情。飯店設計前衛、氛圍溫馨,為眼光敏銳的賓客打造精緻非凡的住宿體驗。秉承 AC 飯店對細節的關注精神,飯店精心雕琢您體驗中的每個元素,滿足您的各項需求,為您打造心滿意足的居住體驗。飯店內的 AC 健身中心配備先進的自由重量器械和 LifeFitness 有氧運動設備,供您堅持鍛鍊,保持活力。品嚐池畔綠洲 de Buceo 酒吧為您精心調製的雞尾酒,在迷人的無邊泳池旁愜意放鬆。到 Sorolla 餐廳享用新鮮的歐式早餐,活力開啟新一天;晚上到時尚的 Triana 酒吧小酌特色金湯力雞尾酒,愜意放鬆身心。墨爾本南岸 AC 飯店附近彙集聖基爾達、南墨爾本市場和墨爾本港等景點,是您愜意感受城市風情的理想下榻之選。
下榻開業於2022-12-31的標準X,墨爾本,感受菲茨羅伊的獨特魅力。包括塗鴉停車場、Glamorama Nightclub和反戰男孩壁畫都在短距離內,入住飯店的旅客在該地區遊覽會很方便。所有極具特色的客房都配備有房內保險箱、空調和液晶電視機,讓您感受到更加貼心細緻的入住體驗。有飲水需求的旅客,飯店還為您提供了咖啡壺/茶壺。在餘暇時間,可以選擇去飯店的酒吧喝上一杯飲料,驅走所有的疲憊。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。飯店周邊的美食也等待著您的探索,Rockpool Bar & Grill(西餐)會供應一流的推薦美味烤蝦,Kazuki's(融合菜)的烤羊背肉也頗受歡迎,Minamishima(日本料理)也是家值得去的地方。旅客可以在閒暇時間去飯店的休閒區,提升健康幸福感。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
2024.09.24
Beautiful new hotel. Hotel Service & staff were exceptional and exceeded all expectations. Restaurant staff & chefs went above & beyond. Will definitely stay again!
Preston Station位於距離該飯店大約3km的地方。著名的景點Pentridge Prison Events、Uniting Church Second Wesleyan Methodist Chapel和Bowden Reserve均可步行很短距離到達。從飯店到Moreland Podiatry遊覽很方便,Islamic Museum of Australia和Preston Mosque也均在附近。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。服務人員會提前為您準備好電熱水壺和咖啡壺/茶壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和吹風機的客房浴室是不錯的選擇。飯店設有酒吧,您可在這裡放鬆身心,享受貼心的服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Tom Phat(亞洲菜)、Dtorn Hom Thai Cafe(東南亞菜)和Etta(融合菜)期待著您的光顧。飯店種類繁多的休閒設施能為每一位下榻於此的您創造多元化的休閒空間,這其中包括健身室和按摩室。飯店配備有會議廳,可供旅客使用。多國語言工作人員的服務,將為您消除在異國的語言障礙。
2024.05.15
This place is so beautiful it’s difficult to comprehend the history of what was once one of Australia’s most notorious prisons as it’s now been fully renovated into this amazing hotel. Everything about it so aesthetically pleasing. The converted cells that are now suites with all the mod cons. The basement now an incredible pool along with common areas becoming a fabulous wine bars with old cells now booths to have an intimate dining experience. The staff are wonderfull. Big shout of to the lovely Maddi who was our designated host, and also hosted an additional add on called Place of Time, were you sit outside in the old exercise yard and sip red wine, eat yummy cheeses whilst she goes through the history of the prison and the surrounding areas. Food was delicious in the wine bar and cocktails yummy. We had a bit of an accidental overcharge but Natasha on the front desk sorted everything out admirably and promptly. The staff are all so friendly and appear to genuinely love their jobs. We’d definitely love the chance to come back soon. Thank you.