Shirley House自助客房，距離遊輪碼頭和市中心僅5分鐘車程。

We arrived around 5pm, the front door was locked. No receptionist. A lady in downstairs room opened door and we used the phone provided to ring reception. On phone lady said I have been waiting for, I did not have a contact number for you and I have now given the room to someone else (despite my number being on the booking form). A ground floor room was required due to our age and the amount of luggage we had . We were told there was a room upstairs, but that there was no way of getting the luggage upstairs, no lift and no one to assist us. When we asked how we were to get the luggage upstairs, we were told it wasn't her problem. We then asked for a refund so that we could book alternative accommodation, but were told that a refund would not be given and the phone was then slammed down on us. We then had the inconvenience of having to find alternative accommodation for the night. This proved to be highly stressful as all local hotels were fully booked. Not the way we expected to start our holiday. We will not be recommending this hotel or booking service, and would appreciate communication from yourselves to to arrange a prompt refund.

Absoulty no hot water for two days which was raised with. Cleaning staff who were not helpful at all and could hardly speek English also no response from management after raising rhr issue. Would deffintley not recommend