馬蹄鐵灣假日公園飯店

We were booked here for a 3 night stay in a camper trailer but when we arrived, after a long tiring drive, we were faced with the parks very strict set up rules which we had never come across before. ….You must have the drawbar facing the road for quick escape in case of emergency. …You must fold out your annex on the mat side … You must not park on or peg into the mat ….Your car must be parked between your annex and the site next to you This is all very well if your camper folds out on the passenger side but ours folds out on the drivers side. This made it impossible to comply with these strict set up rules!! We asked at the office if we could swivel our trailer around, as it is very light to maneuver… and if there happened to be an un emergency evacuation, we would have to leave the trailer behind anyway because it would take time to pack it up. Marc… in the office… was very nice but said that if we set up any other way the manager may come around and tell us to change. We were just organizing a refund when, after a call to the manager, it was decided we could park on the mat if we didn’t damage it. I took plenty of photos of the already damaged mat before setting up to prove it wasn’t us. I’m hoping the floor of our camper isn’t damaged from having to lay it out on the rough dirt and gravel. Apart from this bad experience, the park was ok… amenities clean… (lower amenities) shower heads very low if you happen to be tall you’ll have to crouch down to wash your hair. And there is a pointless hand dryer in the ladies which nobody uses because it’s almost useless. If you’re not going to supply paper towels then at least install something with some drying power. Nice spot but probably won’t stay again.

Stayed here in a standard cabin for 3 nights and thank god it was only 3 nights! These cabins should be demolished and definitely not allowed to be booked out! Firstly, after confirming a week before arriving,our cabin was supposed be close to our other family members, only to arrive and find out they had given our cabin to someone else, and then to top it off we were given the worst accommodation I have ever stayed in. They are very run down with a lot of dampness in every part of the cabin, with the walls peeling off literally. They smell of sewage, the blinds are falling off the doors and don’t close, under the bed has some sort of slimy substance there, they don’t leave any soaps, hair shampoos or conditioners, and they really need to replace their bathroom towels! I would definitely recommend people staying at the other holiday parks over this one