南普萊恩菲爾德假日住宿

Check in Fri evening. Check out Sat noon. Pros: -Check out is at noon -Location is very accessible -There is a restaurant on the first floor of the hotel so you do not have to leave the premises if you do not have to. -The front of the building and the lobby look presentable. Cons: -My TV only had 7 stations (local over the channel stations only) even though the guide lists dozens of channels. I contacted the front desk on Sat morning to let them know, I was told the maintenance guy does not come in until 09:30. I was told he would come take a look at it when he arrived. 10:20 still no response or maintenance guy. I called again. I was offered to be moved from room 254 to 154. I told the lady I will prefer a room on any floor except the first floor. I was told no other room will be available until after 1pm when the rooms have been checked out and cleaned. I then told them I would take room 154, that when I was told that the TV issue was not ”really a maintenance or TV issue, it had to do with their cable provider” and they can not guarantee that I will be able to watch more channels in any other room. I was too shocked to even give them a response. -The carpets in the hallways are filthy with visible dirt and bleach marks ( I have many pictures). They also have a strong musky smell to them. -One of the elevators worked perfectly but the 2nd elevator really smells like something died in there. Just sad. -The only floors with ice machines are floors 2 and 4. -Plot twist- both ice machines on floors 2 and 4 were not working! -The best looking part of the hotel is the front and the lobby, everything else is dilapidated. - I overheard a lady asking why she was told she had to pay for breakfast when it is advertised that breakfast was included, someone was explaining to her that breakfast was included if you paid for breakfast with your reservation. I do not even know what that means but I never ate breakfast there. I was so disappointed about my stay that on my way out, I had to tell the ladies at the front desk that the management really needs to do better. It appears no one cares, they just care about booking rooms and not updating or cleaning the hotel.