比奇希爾飯店(Beech Hill Hotel & Spa)

Basically wasn’t told of wedding and room wasn’t changed daily bedsheets and a lot of noise as was by car park and annex of stairs. Had tough time and had to complain daily until last day when they after many request from agent listened and got change of room. Is a beautiful location but seem to be not much service value for money really. I was recuperating so wanted a peaceful time, this didn’t happen.

如果你需要任何東西並且房間裡沒有冰箱，你沒有任何選擇挑釁的出租車，你需要支付水療費用，清潔也不好，只有工作人員很有幫助，很棒，房間裡的景色很好，早餐很棒

The lakeside location is the main attraction, almost everything else seems to be about revenue at the expense of quality. Low maintenance standards such as taps that don't work, build up of grime on doors and windows, laundry lying around the corridors, a vacuum cleaner strategically left all day where it could be tripped over by guests, insufficient attention to garden areas. A hotel can often be judged by the room rates, not here, value for money is not understood by the management.

We booked on ******* and when enjoying our day; we were called by Beech Hill and told ******* overbooked the room. Yes, they didn't have the room we booked and they would be willing to give us a cheaper room for the same price as the better room. I had to agrue with them over the phone and they finally agreed that we could come see the cheaper room and if we liked it, they would not return our money but give us a credit towards items at the hotel. We knew it was now late in the day and we agreed. So we arrived at 5:46 PM to find the room in terrible condition with wallpaper torn off in sections around the room, wet towels on the floor, large wet or stains on the carpet, mold in the bathroom, greasy substance on the door knob and a musty smell. We asked why the room was unclean and they ssid they were having issues. Other customers were also complaining of waiting hours for a clean room and towels. We told them we were cancelling our booking and they told us ******* would have to deal with it. I spoke to ******* and they tried to call them multiple times with no response. So, now I have to wait for a further investigation before I'm refunded my £377.90

Stayed on 4/09/23 for one night. Reception staff were uninterested and on the three interactions with the same staff member, when she eventually engaged with us, she went into the back office and chatted to her colleague, clearly unrelated to our requests. Room had dust in the head board, light on the vanity mirror only partially worked and the fan in the bathroom did not work. Only two tea bags were provided along with two milk cartons, when more were requested another two were “reluctantly” provided. No internet in the room, an extra £20 pp to use the pool for and a surcharge for a cooked breakfast all seemed very last century. Although an incredibly attractive Edwardian pile both inside and out basic lack of cleanliness detracted from its attraction. This included litter on the terrace and and communal areas that clearly hadn’t been vacuumed. So disappointing as all the issues were easy fixes.

Property is not a four star standard hotel Some of the staff were curt and unwelcoming Property is in dire need of a refurbishment and dirty in places Best thing about this hotel is the view. Whilst food was ok some of the items that were suppose to be included were not…disappointed and cannot recommend.

Disgusting Main reception area very dirty stairs and corridors too much smell all around.Room 51 toilet very small area badly designed bathroom. European staff need more training never go back to that hotel

Great stay at Beech Hill rooms were spacious with balcony but the beds were a little uncomfortable for our liking (very firm) The staff were friendly and helpful and the food was very good. The indoor pool and other facilities eg hot tub overlooking the lake and steam room were a good experience (£20 per person for 3hr session)Overall a pleasant stay at the hotel would recommend

If I’m honest I would say it was a 3 star hotel. Needs a good jet wash, paint and £20 each to use the pool wasn’t great. Love how that bit was in the small print lol. It was ok, but defo not a 4 star hotel