翡翠灣村

Was initially surprised when the inside cabin looked nothing like the online photos. The cabin was cozy and had a nice little kitchen except the little dorm fridge froze all of our freshly purchased produce (on lowest setting). The bathroom had an open window that could not be shut and someone had placed a piece of foam to cover it, but it was freezing. I had initially received emails from the property upon arrival and tried to contact them via text, phone and email, but no one responded.

Almost great We stayed here and went skiing at Sierra at Tahoe. Great location, Convenient to restaurants and Sierra. Extremely convenient parking right in front of the door. Nice interior. Kids loved the bunkbeds. Nicely decorated and renovated. Only complaints related to noise: the walls are thin and you can easily hear the guests in the next room. Also, the heater is noisy and makes banging noises which woke me up. The kids slept fine and it is their favorite place to stay in Southlake Tahoe.

We booked this place on Christmas Day for two nights and when we arrived, the place was not cleaned at all - at all…. There were towels everywhere (also on the floor), and the bed was a mess… anything that you can imagine. We called and messaged the contact multiple times to talk about alternatives with no response…. We then subsequently called multiple times and still no response….. We have also reached out to have ******* to contact the property but also had no resolution. We had no option on that day, but to move to another hotel at the last minute, on the Christmas Day, and of course at an extremely high price. We have contacted the property for a refund, but received no response either. While looking at all the reviews now, it seems this is not the first time the visitor has this issue…. So just be mindful.

Emerald bay village was perfect for our trip to tahoe. Its was close to everything without being in the hustle of downtown. Very esthetically pleasing with extremely comfortable beds and linens.

One of the few times I’ve stayed at a place and had to leave the property and request my money back. Very poor lighting conditions (can’t see much in room at night. Floors weren’t very clean. Top bunk bed didn’t seem sturdy— pulled mattress on floor for daughter to sleep on. Air conditioning did not work, and when we asked how it worked, was told the property didn’t have air-conditioning, which was not advertised. Staying in July w just a ceiling fan did not work for us. On the second night after a long day of activities, we came back to the room and found a weird smell coming from the bathroom. Shower was backed up and had standing water which smelled like sewer/dirty water. Called the next day and was told the plumber would come out. Plumber couldn’t fix the problem and we were told would show up sometime the following week. After so many inconveniences, we decided to pack up and find other accommodations. The property manager/contact was very accommodating and did get back to immediately, which is the only reason I’m giving it more than one star. Unfortunately, I would not recommend staying here in this location.

Overall a pretty and cozy cabin, only problem was, one of the bathroom door's lock wasn't working