太浩湖扎蘭塔飯店(Zalanta)

We stayed at Zalanta Resort for 5 days and I have to say that the staff there was excellent, courteous, and eager to help. In particular, we had an extremely positive experience with the front desk staff Sydney Noel who went over and beyond to ensure our issues were taken care of and even mailed me some of my personal items that I had inadvertently left in our room. Thank you, Sydney! We are definitely coming back to Zalanta!!!

Friendly and helpful staff. Cindy went above and beyond to help us. Location is perfect as it is right across from gondola and surrounded by shops. Room is spacious and clean. The heated pool and jacuzzis are nice after a day on slopes.

Team was attentive before we check in providing information. However after we check-in we had many issues in terms of cleanliness of the house. Bed sheets were dirty with hair, dishwasher and oven was dirty. We tried to reach out to the local office with no response. We were able get in touch with Vacasa main office via text message in the night. You could only text and nobody picked up the phon. . I have been asked to send pictures via text message. The pictures were sent. Nobody called, just an apology via text. I found new sheets in the drawers. Although, I was also not sure about how clean they were, I used them to replace the dirty ones. Somebody from cleaning called me in the morning however I was not able to take it. Called back no response. I left a text message. No response. I called the main office, I have been told to wait until they reach to local office. Waited in the line, has been asked questions again including if I have more pictures!. And also they told me to have somebody to come in check. This is not acceptable regardless of the property you are staying at. Worst experience in years. Considering the price we paid, makes it even harder to believe. After all the back and forth with main office and finally talking with local office, we have been told that we will be reimbursed for the cleaning fee!… and some additional fee for unpleasant experience we had. Total reimbursement was %16. I don’t think this even helps with the unpleasant experience we had. I hope management of this hotel/condo take this message seriously and make sure future guests have a much better experience. Also there is a pool and hot tub on the premises. However, the pool was dirty with flies and we did not feel comfortable using it. I believe this should be also easy to fix by the complex. If not, it should not be advertised as per of the deal.

We had a fantastic time staff very friendly super clean and rooms were perfect.

We love this place! It's right in the middle of everything and we never needed a car. The resort is definitely the nicest in Tahoe, maybe of anywhere we've ever stayed! I would recommend requesting condo #228 if you stay. They each have different owner's and this one has everything added to it, such as a pellet grill for great cooking, xbox for the kids, custom board games (too many to list), puzzles, desk with computer and printer/copier, washer and dryer, 2 different kinds of coffee makers (drip and k-cup), 2 patio balconies, 3 super comfortable king size beds (1 in each bedroom), extra blankets, tv streaming service in every room, faster private wifi than the resort wifi, and probably more that we've missed!

Incredibly clean and modern. Super high quality. Entire building from entrance to getting to your room is prestige. Luxurious. Super comfy bed. Beautiful large pool with towel service. Used the beach vouchers. Amazing place.

Centrally located, kind staff, and beautiful property

The room was lovely and well equipped