希爾頓歡朋飯店-南金斯敦

My stay was all but typical until the morning of my checkout, when I was awoken to persistent knocking around 9:00am. When I looked to see that it was cleaning staff I ignored since I put the do not disturb sign on the door the previous night and checkout wasn’t until 11:00am. About 5 minutes later they forced their way into the room and I could see a hand trying to flip the latch open from the outside in. I opened the door at a loss of words, nothing of this nature has ever happened to me before so I was obviously in shock. They quickly shrugged it off as a confusion that I already checked out. This behavior is absolutely unacceptable and I am disgusted with the incompetence of this staff. As this area is a popular wedding destination I strongly encourage staying elsewhere.

The hotel was nice but from the first night we arrived there were guests arguing in the hallway outside our room. We mentioned it at the front desk the same thing happened the next night when we complained again nothing was done about it. This was happening between 1:00 am and 3:00 am.

March 2025 south county visit with police Room keys did not work. Had to make 4 trips to the desk to get new keys while our luggage sat in the hallway. If it wasn’t for Brittany an off shift employs, we would have had to wait for the desk person to let us in our room. Also, pool was not warm, poor quality. Dayshift desk staff just barely welcoming. I am Hilton Honors member.

I have stayed here many times before when visiting URI but will find another hotel from now on. The mattress was more of a cot, completely uncomfortable, sounded very old - if you moved it made a ton of noise, thin, creaky, had to sleep on pillows. I asked the front desk to move me or change the mattress and they said there was nothing they could do. The blackout shade would not open, so the uncomfortable room was in darkness. Again, called the front desk and they never sent the person they promised to fix it. Very disappointed.

I was there for Family weekend at URI. It was me and my son. I booked back several months and never received confirmation. As the date approached I was forced to rebook and had to pay $600 a night!!!! They reviewing my bank statements they also charged me for a night at another Hampton inn close by. I don’t think that is right.