曼哈頓雅加達飯店的評論

住宿方回覆: Dear Zengqingling666, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for your wonderfully detailed and heartfelt review! We are truly delighted to hear that your stay at Manhattan Hotel Jakarta exceeded your expectations and left such a lasting impression.From the moment you stepped into our lobby to your final farewell, it brings us great joy to know that every aspect of your experience—from our warm and professional front desk team to the comfort and elegance of your guest room—contributed to a memorable stay. Your kind words about the panoramic city views, premium bedding, and well-thought-out bathroom amenities are truly appreciated.We are especially pleased that our housekeeping team’s attention to detail ensured a spotless and welcoming environment for you. It is also wonderful to hear that our diverse breakfast selection, complete with freshly cooked noodles and freshly squeezed juices, provided a great start to your day.Your compliments on our gym, swimming pool, and rooftop bar are greatly valued. Our team takes pride in creating an exceptional experience, from recommending signature cocktails to ensuring a seamless and enjoyable visit. The fact that you found our prime location convenient and appreciated the small gestures such as the handwritten thank-you card and gift upon checkout means a lot to us.Your glowing recommendation truly motivates us to continue delivering outstanding hospitality. We sincerely look forward to welcoming you back in the near future and ensuring that your next stay is just as remarkable. Please do not hesitate to reach out to us directly if there’s anything we can do to make your next visit even more special.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: Dear Mr. Shuishou123, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the welcome drink and enjoyed the quality of our coffee. We're also pleased to know that our staff provided good service during breakfast, and that the breakfast selection itself met your expectations.However, we are truly sorry to learn about the unpleasant experience you had with the room condition and external noise. We understand how important a comfortable and restful stay is, and we sincerely apologize for the damp and musty smell, as well as the limited window functionality. Your feedback has been shared with our housekeeping and maintenance teams for immediate follow-up and improvement.Regarding the noise, we are exploring solutions to better insulate our rooms and will look into the specific issue you encountered during your stay.Thank you once again for your feedback—it is essential for us to continue improving. We hope to have the opportunity to welcome you back in the future and provide a much better stay.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: Dear Mr. Shuishou123, Warmest Greetings from Manhattan Hotel Jakarta.Thank you for taking the time to share your feedback with us. We truly regret to hear that your recent stay did not meet your expectations in several areas, and we sincerely apologize for the inconvenience caused.Please accept our apologies regarding the room condition and the musty smell you encountered. This is certainly not the experience we aim to provide, and we will immediately investigate and take corrective action with our housekeeping and engineering teams to ensure this is addressed.We also apologize for the slow check-in process and the noise disturbance from outside. Your comments are valuable and will be shared with the relevant departments to help us improve our service and overall guest experience.On a more positive note, we are glad to hear that you enjoyed the breakfast. Thank you for highlighting this, and we hope that, should you choose to give us another chance in the future, we can provide you with a more pleasant and satisfying stay.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: Dear Value Guest, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for your feedback. We are delighted to hear that you enjoyed our location, which offers convenient access to nearby shops and dining options, as well as our rich breakfast offerings at a reasonable price.We apologize for the inconvenience you encountered with the refrigerator in your room. We appreciate your observation, and we will look into this matter to ensure that our guests experience the best possible comfort during their stay.We hope to welcome you back for another stay in the near future.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: Dear Mr. Cheng Chih, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your thoughtful feedback regarding your recent stay at Manhattan Hotel. It is truly a pleasure to hear about your positive experience with us, and we greatly appreciate the time you’ve taken to write such a kind review.We are delighted that you enjoyed the variety in our breakfast offerings. Our culinary team works diligently to curate a selection of dishes that cater to diverse palates, ensuring a memorable dining experience for every guest. It is heartening to know that our efforts to include Indian, Indonesian, Chinese, and Western cuisines resonated with you and contributed to your satisfaction.Your acknowledgment of our well-maintained facilities is also greatly appreciated. While we embrace the character and history of our property, we remain committed to upholding the highest standards of cleanliness, functionality, and comfort for all our guests.Your insights and appreciation motivate us to continue delivering exceptional experiences that align with the expectations of a five-star establishment. Please know that we are constantly evaluating ways to enhance our services further, ensuring that each guest enjoys an unforgettable stay.We sincerely hope to welcome you back to Manhattan Hotel in the near future. It would be an honor to serve you again and provide another delightful experience that exceeds your expectations.SincerelyAg. Agung PramuditoGeneral Manager

住宿方回覆: Dear Value Guest, Warmest Greetings from Manhattan Hotel Jakarta. On behalf of the entire team at Manhattan Hotel Jakarta, I would like to extend our heartfelt gratitude for choosing to stay with us and for taking the time to share your experience.We are delighted to hear that you appreciated our strategic location, close to several large shopping malls and the embassy, as well as the friendliness of our service staff and the variety of our breakfast offerings, including ramen. Your kind words are a great encouragement to our team and affirm our efforts to provide exceptional service to our guests.However, I am sincerely sorry to learn that the room facilities did not meet your expectations and that the quilt and pillows had an unpleasant smell. Your comfort is our top priority, and I regret that this aspect of your stay was not satisfactory. We take your feedback seriously and will ensure that our housekeeping team pays closer attention to maintaining the freshness and quality of our bedding.It is unfortunate that you felt too inconvenienced to request a change during your seven-day stay. In the future, please do not hesitate to reach out to our staff for any issues you may encounter, as we are always here to assist you and ensure your stay is as comfortable as possible.Thank you once again for your constructive feedback. We are committed to making improvements based on your comments and hope to have the opportunity to welcome you back to Manhattan Hotel Jakarta, providing you with a more pleasant experience.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: Dear Xiyanxihe, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your feedback about your recent stay with us. We appreciate your comments and take them seriously as we continually strive to improve our services.It appears that there were a few aspects of your stay that did not meet your expectations, particularly regarding the consistency between rooms, the efficiency of food service, and the value provided. We apologize if there were any inconveniences, such as issues with the air conditioning or the perceived pricing differences. Rest assured, we will review these matters with our team to ensure a more seamless experience for our guests in the future.We are glad to know that you found our location convenient, with nearby shopping options and transportation. We aim to provide a well-rounded experience for our guests, and your feedback is invaluable in helping us achieve that.Should you have any specific suggestions or further details you would like to share with us, please feel free to reach out directly. We hope to have the opportunity to welcome you back and provide you with an improved stay.Thank you once again for your valuable feedback.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: Dear Value Guest, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for taking the time to share your detailed feedback about your recent stay at Manhattan Hotel Jakarta. We are delighted to hear that you enjoyed the spaciousness of your room, our rich and enjoyable breakfast variety, and the welcoming attitude of our staff.We appreciate your suggestion regarding the closing time of our gym and swimming pool. Your feedback is valuable to us, and we will certainly consider extending the operating hours to better accommodate our guests.We're also pleased to know that you enjoyed the fruits and snacks provided upon check-in. Your comments help us improve and continue to offer the best possible experience to our guests.We look forward to welcoming you back to Manhattan Hotel Jakarta in the future. Thank you once again for your thoughtful review.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: 尊敬的尊貴客人， 雅加達曼哈頓酒店向您致以最誠摯的問候。感謝您抽出寶貴時間分享您對我們住宿的回饋。感謝您詳細的評價，很高興您認為房間舒適度與中國相似，配套設施滿意，泳池豪華，早餐豐富。我們也為我們靠近購物中心的便利位置而感到自豪，讓我們的客人可以輕鬆探索該地區。對於新涼鞋在您三天住宿期間造成您的不便，我們深表歉意。請放心，我們會認真對待您的回饋，並將審查我們的程序，以確保始終如一地向客人提供所有承諾的設施。在我們努力改善服務和賓客體驗的過程中，您的意見對我們非常寶貴。如果我們還有什麼可以幫助您的，或者您還有其他問題，請隨時直接與我們聯繫。再次感謝您的評論和意見。真誠的阿格。阿貢‧普拉穆迪托 總經理

住宿方回覆: 尊敬的尊貴客人， 來自雅加達曼哈頓酒店最誠摯的問候。 我們衷心感謝您對我們住宿的正面評價。很高興聽到您對我們團隊簡潔乾淨的房間、豐富的早餐以及良好的服務態度感到滿意。 我們也很高興得知您欣賞我們具有競爭力的價格以及位於安全舒適的 CBD 使館區的靠近購物中心和大型購物中心的便利位置。 每一個這樣的正面評價對我們來說都意義重大，因為它是我們繼續改進服務的鼓勵。我們致力於持續為每位客人提供滿意的入住體驗。 我們希望您能再次光臨，享受更美好的住宿體驗。如果您下次造訪時有任何需要我們幫助的地方，請隨時與我們聯絡。 再次感謝您對我們的滿意評價，我們期待您再次光臨。 真摯地 銀。阿貢·普拉穆迪托 總經理

住宿方回覆: Dear Mr. Jason JZW, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for sharing your recent experience with us. We truly appreciate your honest feedback and are glad to hear that our central location provided convenience for your business needs.We also sincerely thank you for your kind words about the warmth and humility of our Indonesian hospitality—it’s something we take great pride in, and your recognition means a lot to our team.Regarding your comments about the age of the hotel and room facilities, we understand your concerns and would like to assure you that we are continuously working on improvements and refurbishment plans to enhance the comfort and modernity of our accommodations.We hope to have the pleasure of welcoming you back in the future, where you may enjoy a more refreshed experience. Should you need any assistance on your next visit, please do not hesitate to reach out.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: 親愛的先生/女士埃拉爾維尤拉, 來自雅加達曼哈頓酒店最誠摯的問候。 感謝您花時間與我們分享您的回饋。我們感謝您的詳細評論，並很高興聽到您發現我們的酒店提供豐富的早餐和優質的服務。 根據您對我們酒店年齡的觀察，我們正在不斷努力維護和改進我們的設施，以確保為客人提供舒適的住宿體驗。您的見解對我們很有價值，因為我們努力為每個人提供愉快的體驗。 關於迎賓飲料，如果看起來很敷衍，我們深感抱歉。我們將審查我們的程序，以確保我們招待的各個方面（包括迎賓飲料）滿足客人的期望。 如果您還有什麼想分享的，或者我們可以做些什麼來增強您未來的體驗，請隨時告訴我們。我們期待您的再次光臨，並為您下次提供更好的住宿體驗。 此致， 銀。阿貢·普拉穆迪托 總經理

住宿方回覆: Dear 320129****, Warmest Greetings from Manhattan Hotel Jakarta. Thank you for taking the time to share your feedback regarding your recent stay at Manhattan Hotel Jakarta. We truly appreciate your kind words.I am pleased to hear that you had an overall good experience with us. Our convenient location, spacious rooms, and proximity to numerous shopping malls are some of the features we are proud of, and I am glad these aspects contributed to your enjoyable stay.Your positive feedback motivates our team to continue delivering high standards of service and hospitality. We aim to provide a comfortable and memorable experience for all our guests, and it is heartening to know that we met your expectations.Thank you once again for your review and for choosing Manhattan Hotel Jakarta. We look forward to welcoming you back in the near future and providing you with another pleasant stay.Sincerely Ag. Agung PramuditoGeneral Manager

住宿方回覆: Dear Value Guest,Warmest Greetings from Manhattan Hotel Jakarta.Thank you for sharing your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations.We sincerely apologize for the condition of the equipment and towels, as well as the noise from the surrounding area. Your comments are valuable, and we will address the issues raised with our housekeeping and maintenance teams to ensure improvements are made.We understand how important comfort is during your stay, and we truly regret that we fell short in providing that for you. We hope you will give us another opportunity to deliver a better experience in the future.Sincerely Ag. Agung PramuditoGeneral Manager