Arrived at 11:30PM. Gate security asked if we were here to visit the beach or the hotel. Right there should have been a warning sign. However politely answered, parked the car and walked to the reception. There was a conference and a lot of people had just arrived, it was utter chaos and a considerable amount of smoking which is always off putting in the reception area. However, there was a superb security guard in the lobby who told us to sit down while he managed to jump the queue for us and get us checked in quicker. He was the ONLY good thing about this hotel. We were shown to our room which was on a floor level that reminded me of a dungeon, it was dark, very dirty and not very pleasant at all. I noted some food on the floor as we were walking along and it came as no surprise that the food was still there when I checked out. WiFi is patchy at best. Breakfast is just about OK, again, the waft of smoking from outside the room is not great but certainly adds to the flavour of your eggs :-( My key card failed meaning going back to reception to ask for a new one. The lady who attended to me looked like she had been awake for 6 days, no apology, no explanation, just took the card and handed a new one. On check out I explained all of this to the male colleague who prepared my invoice. He gave a half hearted apology but I got the feeling that this had not been the first time he had heard these issues. My wife travels to this area A LOT, in the last month she has stayed a total of 12 nights in the area and has also booked rooms for International travellers totalling at least another 10. Her work plans mean I think she will be needing rooms for at least 75 days this year. Sadly not one of them will ever be here again. The only good thing is the sevurity guard in the lobby. If it wasn;t for him I would have refused to pay.
21 評價