皇家大飯店

The property is nice and has an amazing view. However for a 5 star expensive hotel, they really need to consider doing the following: 1. Consider a welcome drink at the time of check in 2. Consider hydration and coffee station on the main hotel entrance level 3. The rooms are nice but the hallway floor is not padded so at night you hear every step of a flip flop outside the room door 4. The swimming pool closes at 6 pm. That is way too early. Consider extending pool time to 8 pm. 5. You cannot eat at pool side. If you want to eat or have dessert, you have to leave your poolside lounge and go sit in their pool restaurant. Consider changing that policy. It is nice to eat at the pool side. 6. Not all the waiters are well trained. I asked one of the terrace waiters to get me french fries. His reply was that I cannot get French fries unless I order a cheese burger. I had to call for head waiter to solve this issue. Finally, I ended up getting my side of fries only, without having to order the burger. 7. The gym is very small with mediocre equipments. There is no view to the outside. It is located at basement level. 8. They need to upgrade the coffee provided in the rooms. The quality is poor. 9. The food quality was average. We actually went to their sister hotel ambasciotori and had dinner there one night and food quality was way better. 10. There are weddings almost every day. The night before we left they had a wedding/party with loud music past midnight.

Grand Hotel Royal exceeded our expectations. Even before we arrived, the level of customer care and was exceptional. They gave us a gift and handwritten note for our anniversary which was a thoughtful touch. We had a problem with our toilet that was not able to be repaired so they swiftly moved us to a different room. They arranged round trip Naples train station transportation and when the ferry to Positano was unexpectedly cancelled, they saved the day and arranged a driver to take us.The hotel is walking distance to everything- shopping, ferry, sights and dining. The room & bathroom were spacious and immaculate with daily toiletries and water. The breakfast room is lovely, overlooking the serene gardens, and the breakfast had great variety. We highly recommend Grand Hotel Royal and plan to return!