My first impression when I checked in was good, I made a reservation from tiket.com for a deluxe room and then they gave me a free upgrade to a premiere deluxe room. at that time I was given a non-smoking double bed room 208. I asked to change to a smoking room and they gave me a smoking twin bed room 230. When I entered the room, it seemed that the room was not ready because there was still trash on the floor, in the bathroom trash and used drinking glasses (with water) and used hotel sandals in the bathroom. after I complained, I was given room 245, a smoking double bed with a view of a dirty roof. I have made a request on that night that tomorrow I want to see room 208 non smoking with a city view. Next day in the morning there was no confirmation from the hotel that they can showing the room that i requested last night and when I confirmed, they said the room was fully occupied. when I complained to the receptiom desk by phone, I was approached by 3 hotel staff to the room. when I submitted my complaint, the three of them seemed to be attacking me back by blaming me for not contacting the receptionist since morning to see the room. Otherwise they dont have good coordination between each other when they changing their shift. the way they serve guest complaints is really very horrible, terrible. it seems they don't want to be blamed and are self-defense. this is very bad complaint service. then on the second night I had an order at a restaurant on the 1st floor and 6th floor. When i finished on 6th floor i asked the cashier to get the payment in my room because and it must to be paid on that night. 00.34 WIT They came to my room and i make the payment by transfer after few times confirmation about my order because there was a wrong order in my bill. And at 01.00 WIT they knocked again my room door and called straight to the room just to ask the bank proof transfer of my FnB billing. they seemed to really chase me for this payment bill (the bank transfer proof) like I will going to run away from this hotel, even though I'm still staying 2 more nights here. when I complained what they did it to me, the restaurant staff blamed me too (again) by saying ”you also asked for your bill when we are closing already”. What a damn god!!! Self defense (again). Even though while I was on the 6th floor no one saying any information about the closing bill, their last order and their closing time. And when I asked about the maximum what time of their SOP when they want to disturbing the guest, the woman was just silent. they knocked the guest room door and called many times at 1 pm in the morning just to ask for proof of payment transfer like a very very very important urgent emergency thing. Thats the story of my first night stay in this hotel. I dont know what will gonna happen again in my next day until check out. the way they serve guest complaints is really bad and very bad. staying here gives the impression that it is
11 評價