鳳巢民宿 - 旅館(Hoan Chau Homestay)

Closed when I arrived, mum not happy to see me, opened up, showed me to my room that was not made up. Very poor quality room, I helped make the bed. Only one sheet for the bed. 15 minutes later, dad showed up ( whilst I was online looking for alternate accommodation), and showed me a different room up stairs, out the back, that was better. I waited while the bedding was moved from the first room to the second room. Again helped make the bed, I had to negotiate to get a top sheet. No soap for the shower, only one towel, no remote control for the Aircon. Good breakfast. Great location for bus services. Poor customer service for tourist amenities. Bad advice and booking Service for departure bus, do your own research and book online or with a local office, you have a better chance of knowing what you are getting. I left before staying my second night. I could not recommend this accommodation and would not stay again. I wish them good luck for the future. Pete

The young owner, Thom, is a very nice and kind person She speaks good English. Knowing which bus I was on, she was on the lookout and was already calling my name when I was still working out where to head to after getting off the bus. The room is spacious and quiet. The breakfast will fill your stomach. The parents, although do not speak English, always greeted me with a smile. The daughter is cute. They offer good quality bikes. Thom booked bus tickets to and from Phong Nha for me at good prices. Overall a very good experience.