We reached at the hotel at 5pm with my 12 year old kid and my 75 year old dad. At the reception, the lady told me that the Suite room has some washroom problems and they can't provide us with that room. She asked me to cancel my booking from *********** and offered me a low quality room at a slightly lower price (she offered me 5000 RS per night but *********** shows 3000 RS per night for the same room). I tried and found out that at this time if I cancel, I will get charged the full amount. Then I contacted *********** and with their help I was able to cancel. Then the GM (general ***ager) called me. I mentioned to him that I booked this suite room because it was offering a sofa bed on the hotel listing, however the hotel now said that they will only offer a mattress on the ground. I don't want to sleep on a mattress. Then he offered me the family room at the same price. We finally checked in at 7pm. The room was very big, clean, 4 single bed, two toilets, beds were comfortable. AC was working. All lights were ok. But the window glass and curtains were extremely dirty. There were spots and stains on bedsheet, comforter and pillow cover. Towels are extremely old and hard, also having a lot of brownish and blackish stains. There is no liquid hand soap and shower curtain as the shower is right next to the toilet(the whole bathroom is wet after bath). One of the showers were not working and the toilets were rusty. Water was also dripping from a light in one of the toilets. The walls were painted white but the paint from one side of the wall was starting to peel off. The TV was also very hard to navigate with, as the remote stopped working after a while. They gave only one key for the room. However, we were pleased to see despite the desolate location of the hotel (located on the middle of a highway) the food provided was fine. There is no public transport to travel from or to the hotel, so you would have to book a car. The food is 100% pure veg, with quite a lot of options and food. The breakfast options are quite good, including south Indian foods such as Idli, sambar, chutney, poha, puri,curd, payesh, fruits, paratha etc. There also was cereal, milk, tea, coffee and other options. The food was fresh and we have met 2 very friendly, attentive, and efficient waiters (Shreya and Washim). Their excellent hospitality made us feel at home but the restaurant was very unhygienic. Everyday we had to ask for a clean bowl and plates as there were insects on some of the bowls. There also was fungus near the tea and coffee table. Not a single person in this hotel can speak/understand English so if you want a clean and hygienic hotel to stay in, this hotel is not for you. I would strongly recommend not to come here if you don't speak Hindi or Gujarati.
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